Schererville Pool Liner Replacement

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Business Description: Small 1 owner/employee construction business. Primarily concrete and excavating, in ground and above ground pool service, repair and installation, and landscaping. Accepting cash and checks.
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Business Description: Paradise Lawn and Pool has been serving the Northwest Indiana area since 2007.
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Business Description: Family business of 10 employees serving NW Indiana since 1975
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Business Description: We build, service and maintain inground pools, sell,install & service spas, & provide pool opening & closing service. Our 3 retail locations in Schererville, Orland Park, and Valparaiso sell pool & spa supplies, chemicals, and Big Green Egg.
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Recent Review: There was a leak after the installation. Did not come out promptly, and when he did, he couldn't find the leak. He did call this winter to check on the water level or a frozen pool.
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Recent Review: They expected us to pay them after they had us order the wrong pool liner. When they came out to install the "wrong" liner she asked for $500.00 when we had no pool and no liner...REALLY???
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Recent Review: Well they liner was leaking so they put a new liner in. They put one in last year but they found out there was a tear in the liner so they had to put a new one in. They had to do some other work. When the other liner do on it last year they had to do some sand work and resurfacing and fill in patches. They came out and did a good job but they took a long time to come back. I had to keep calling them. It was a little hard. They did pretty good work. There price was good because they had to put the sand in there again; other places would have charged me a lot more. I would use them again, even with the ratings that I gave them they were a lot better than other people that I did a check with.
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Business Description: Established in 1971, Approximately 40 Employees, Full Size Showroom, 2 Locations, Full Time Service Department, Open Year Round, Free Estimates, Inground Swimming Pool Installation, Spa Installation, Inground Swimming Pool Service, Inground Swimming Pool Cleaning, Inground Swimming Pool Renovations, Parts Department, Inground Swimming Pool Inspections, Automatic Cover Service, Concrete Removal and Installation, Free Chemical Analysis, Delivery, C.P.O. Certified Staff.
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Recent Review: THE POOL SERVICE DID A VERY NICE JOB. THEY WERE PROFESSIONAL AND SEEMED LIKE THEY REALLY KNEW WHAT THEY WERE DOING. IT DIDN'T TAKE THEM VERY LONG TO GET THE JOB DONE.
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Recent Review: Extremely poor. I am going to be as honest as possible on here. So....after dealing with declining service from my current pool company for the last decade I decided it was time for a new provider. When I contacted J & L I spoke to the owner and he told me that he would do a much better job since the last one was slow and sometimes never showed up to service my pool. I payed in full in advance for this service for the summer season. My pool was diagnosed with a leak. It took three weeks of contacting them to get them to fix the problem. I feel they attended to everyone's pool openings before my issue. I was direct in asking for specifics from them but never rude or disrespectful. They appeared irritated with the questions. 3 Weeks? That is the equivalent to 4 months in Florida! The summer was already a quarter over! Sure, all pool companies are busy during the summer....that's why you hire EXTRA HELP! If you can't take on another customer, then don't! This is what separates good pool services from the poor ones. Ones that can handle the stress during hard times. I was pushed into not seeing the pool repair job cost on paper until the season is over. I was not happy with this. What if the cost was too much and I wanted to close the pool early to make up the difference? After making a big deal about it I finally got the bill. It was sketchy and hard to read. They did a great job on the repair. Unfortunately, that is the only good thing they did. Despite all the setbacks, if they just made me feel important and not like I'm just another buck to earn, then I may have forgotten it all. I ended up hiring yet another pool service to counteract the algae that formed as a result of heat formed by covering the pool while the weather was still warm. He even had to tighten the pool cover that J and L left sagging. Bottom line, if you make your customer feel like #2, then you will end up feeling the same as a company.

Reviews in Schererville to Replace Swimming Pool Liner

FPool Docs Inc
The crew arrived on time, it was a very windy day and they should not have attempted to install the new liner. They removed the old liner and installed the new liner and started to fill the pool with water. My wife noticed one wall was uneven and the installer told her that it would straighten out as the water level rose. When the pool was half way full I noticed the sides of the pool were not in the track so I called Shawn and he said that we needed to drain the pool so that he could fix it. The crew destroyed my landscaping and smeared mud on my white privacy fence, they also left out several screws and broke one post cap while fixing the problem. When the pool was full and the water was warm enough to go in, I noticed several river rocks and sharp aggregate gravel under my liner(between the happy feet pad and liner). I called Shawn again and he came out and looked at the problem, and said that he would come back on Saturday and use a hand tamper to tap the rocks down. He never showed up. I am waiting for summer to end so I can drain the pool, partially remove the liner and remove the rocks and gravel myself. I wouldn't let these guys install a kiddy pool.
- Mark G....
BRICHARDS POOL SVC
There was a leak after the installation. Did not come out promptly, and when he did, he couldn't find the leak. He did call this winter to check on the water level or a frozen pool.
- Margaret F....
FBetter Backyards
They expected us to pay them after they had us order the wrong pool liner. When they came out to install the "wrong" liner she asked for $500.00 when we had no pool and no liner...REALLY???
- Alma W....
BQuality Pool Maintenance
Well they liner was leaking so they put a new liner in. They put one in last year but they found out there was a tear in the liner so they had to put a new one in. They had to do some other work. When the other liner do on it last year they had to do some sand work and resurfacing and fill in patches. They came out and did a good job but they took a long time to come back. I had to keep calling them. It was a little hard. They did pretty good work. There price was good because they had to put the sand in there again; other places would have charged me a lot more. I would use them again, even with the ratings that I gave them they were a lot better than other people that I did a check with.
- Cynthia M....
FRICHARDS POOL SVC
Jamie ( a younger brother) installed pool in 2004, closed it in 2004, and opened it in 2005.  I was very satisfied, and would give him a 4 plus to 5 rating for those jobs.  Unfortunately I was very dissatisfied when the the oldest brother installed a new pool liner.  $900 cost was for labor only.  For starters, it was a 2-day job and he told me he went out of his way to come back on the second day.  Next, the pool leaked badly.  They would not reply to phone messages.  They sent a diver out to inspect liner and he found a scuff but nothing that would cause water to leak out.  We're talking about thousands of gallons.  I told them I couldn't find a leak and that I wanted them to find it.  They didn't come out to look for it.  I found it.  (On a positve note, the diver told me if I couldn't find the leak he would do a quick inspection and wouldn't charge anything.) The water return fitting had a crack in it between the pool wall and liner.  They came out and replaced it with a used fitting because they said they didn't have a new one.  Also, after the top rail was assembled  we found a sheet metal screw in the deep end of pool.  I hate to leave this negative review but it is what it is.  I'm 65 years old and this is one of the worst experiences I've had with a contractor.       
- Thomas B....
DLOREN'S POOL & SUPPLY INC
Good getting them to answer the phone and then if they do, you get a different person each time. They were supposed to give us an estimate for a new liner, by the time ( 3 days later, unannounced and finally showed up) we had already found another company.
- Cheryl P....
DJ AND L Pool Services
Extremely poor. I am going to be as honest as possible on here. So....after dealing with declining service from my current pool company for the last decade I decided it was time for a new provider. When I contacted J & L I spoke to the owner and he told me that he would do a much better job since the last one was slow and sometimes never showed up to service my pool. I payed in full in advance for this service for the summer season. My pool was diagnosed with a leak. It took three weeks of contacting them to get them to fix the problem. I feel they attended to everyone's pool openings before my issue. I was direct in asking for specifics from them but never rude or disrespectful. They appeared irritated with the questions. 3 Weeks? That is the equivalent to 4 months in Florida! The summer was already a quarter over! Sure, all pool companies are busy during the summer....that's why you hire EXTRA HELP! If you can't take on another customer, then don't! This is what separates good pool services from the poor ones. Ones that can handle the stress during hard times. I was pushed into not seeing the pool repair job cost on paper until the season is over. I was not happy with this. What if the cost was too much and I wanted to close the pool early to make up the difference? After making a big deal about it I finally got the bill. It was sketchy and hard to read. They did a great job on the repair. Unfortunately, that is the only good thing they did. Despite all the setbacks, if they just made me feel important and not like I'm just another buck to earn, then I may have forgotten it all. I ended up hiring yet another pool service to counteract the algae that formed as a result of heat formed by covering the pool while the weather was still warm. He even had to tighten the pool cover that J and L left sagging. Bottom line, if you make your customer feel like #2, then you will end up feeling the same as a company.
- Kristine A....
ARICHARDS POOL SVC
Overall, everything went well. The pool was removed within a short time. They cleaned everything up, stacked the liner at the curb for the garbage service, and left. The price was a little high, but-they did come out very quickly and were efficient and professional. We would recommend them to anyone needing to have a pool removed.
- Roberta M....
FHeritage Pools of Indiana
Summary points: - Provider failed to tighten ladder connections - Provider failed to securely fasten hoses and a foot of pool water was lost - Provider added too much chlorine to the pool upon opening, causing the liner to stretch & fold, and causing our pool heater to fail The owner of Heritage Pools gave us his personal service and the pool closing in the fall of 2011 went well. We had no issues over the winter and everything held in place, although it was a very mild winter so that should have been expected. In the spring, this provider opened our pool in May and we immediately encountered issues. We immediately noticed that the pool ladder was loose because the bolts had not been correctly tightened. Then a day after the opening, one of the hoses that was not properly tightened blew off and we lost a good foot of water in the pool before we discovered that it was blown.  They came out to fix the hose and claimed that the problem was that we had a tapered outlet on the hose. We had never had problems with the hoses before and we had been at our home for two years. In the meantime, we kept waiting for the chlorine count to go down from the initial pool chemicals added to the water at opening. Heritage must have added a great deal of chlorine without testing the water first, as we had a chlorine count off the charts for over two weeks. I called several times about this issue with no response. When I finally did get a response, I was told that I probably was not checking the chemicals correctly. So I went out and bought new testing strips to make sure the old ones from the previous year were reading accurately. I still received a very high chlorine reading. (I also tested our regular tap water to make sure that it wasn't a problem with the strips.) The chlorine finally settled down after another week. When we finally were able to use the pool, I noticed that our liner had about 15-20 folds that weren't there the previous summer. I did some research and found that high concentrations of chlorine in pool water for extended periods causes a pool liner to stretch. I called the owner of Heritage and he denied that this was his fault. Later that summer, our 6-year old pool heater (which is supposed to have a life of 10-15 years) failed. When it was removed, we discovered that the brass fins in the heater were completely corroded. The pool heater repairman said it was most likely from the high concentration of chlorine in the water at the beginning of the pool season. So the liner folds are still present this summer (2013) and we had to buy a new pool heater ($1,200 + $550 installation). The owner of Heritage admittedly stated that he normally does not service above-ground pools, so I am surmising that his lack of experience in this regard is what was responsible for the problems. I would highly recommend that you NOT use this provider if you have an above-ground pool. Besides not knowing his trade, the owner was patronizing and tried to play "gottcha" with his questions when complaints were made. Overall, a very unsatisfactory experience.
- Cory &....