Everything about my transaction with them was positive. A salesperson came by my house with multiple samples and options. They didn't try and push the most expensive options on me nor did they perform inferior work because I went with something less expensive. The guys whom installed the fencing were on time and easy to work with. They were careful not to destroy the ground around my house during the installation. They let me make the final choices on placement of the fence. The quality on the installed fencing can't be beat. Several years after the installation (About 3 weeks before this review 7/2012) my house had storm damage due to extremely high wind to it's roof, garage door, and siding.... but nothing to the fence. Very Solid. I couldn't be happier with the company and the product they provided.