Recent Review: After 17 months and $16,800.00 later, we were finally able to get the engineered hardwood flooring that we originally wanted installed. After two failed attempts to install what they called luxury plank flooring (LVP), they finally agreed to have their "A" team do the installation of the engineered hardwood floors throughout the entire house, but not without having to pay an additional $5,800.00 to have it installed. This is in addition to the $11,000.00 we paid to have the two failed attempts at installing the LVP. When referring to their "A" team, this is the crew that goes around and fixes, repairs and or replaces flooring that their sub-contractors fail to install properly. As we had two failed attempts, you can imagine that their "A" team stays busy and is the only crew that installs flooring properly in order to make the customer go away! I might add that they may install it properly, but they did not install it per manufacturers instructions, and I don't think any of their crews or sub-contractors do "professional" installation per manufacturers instructions. The first crew that did the installation was in and out in a week. Flooring started buckling at the seams and after 8 months, I told my wife I'd had enough and finally filed a complaint with the BBB since I couldn't get anyone to reach out to me from their regional office. Shortly after filing my complaint, I received a call from the regional manager who stated he would take care of the problem. He agreed to have the old LVP removed and replaced with a thicker LVP that was mostly used for commercial spaces and would look and last longer than the LVP that was originally installed. The crew that did the second installation was nothing less than a total nightmare! They were here for a month and sometimes wouldn't show up for days at a time. As you can imagine, since they were sub-contractors, they had other jobs to finish before they finished ours. When they finished, they left enough glue on the new flooring that my wife spent countless hours trying to remove it herself. When she asked the owner about having his 2-man crew remove it, he stated "I gave them the stuff to clean it up.....I guess they didn't do it, huh?" That's all he had to say and he actually felt they did a good job. Their installation was 10 times as bad as the first and that's when the regional manager finally made a personal visit and had his number installer look at the work they performed. We were originally told that we couldn't have hardwood or engineered hardwood flooring because the hallway floor was uneven. When they pulled up the carpet, they noticed this and convinced my wife that the only flooring that would work and look good was their LVP. She reluctantly agreed and paid to have it installed. I was working in another state at the time and was not involved in this particular transaction. After the second failed attempt, we met with the regional manager and he brought out samples of engineered hardwood flooring and we picked the flooring we wanted. But their was a catch. If we wanted the flooring we originally wanted installed, it was going to cost us, and it did. We had to pay $5,800.00 in addition to the $11,000.00 we paid to have their crappy LVP installed. He did include the dining room removal and installation, which wasn't part of the initial work order to be completed. I told my wife that I felt we shouldn't have to pay it, but she wanted the whole ordeal done and over with, so I agreed to pay them what I call "their ransom money." Although the engineered hardwood floors they installed look good, as I stated earlier, they were not installed per manufacturers instructions. The "A" team simply installed over the LVP that was already down and was in and out in 3 days. A total of 20 hours of work that took us 17 months to get the floors we wanted.