Recent Review: I developed a clogged toilet and, after repeatedly using the plunger, it still overflowed when I flushed it. I called Roto-Rooter of Elgin and they came out within 2 hours. The "technician," Leonard, used his power snake to attempt to clear the obstruction and, when that didn't work, he removed the toilet from the bathroom, took it outside, and used the snake and the water hose to clear the obstruction, which had been wedged hard inside the toilet. Instead of replacing the toilet (the bowl of which was now severely scratched due to the vigorous use of the snake), I decided to replace the toilet. Suspecting that I would be overcharged if I bought a replacement toilet from Roto-Rooter, I made a quick run to Menard's and purchased a new toilet. By that time, Leonard had called for back-up and, when I arrived back home, his colleague Luigi had joined him. Between the two of them, they installed the new toilet. The service call lasted for 4 hours and they had the nerve to charge me $800.00!!!! The next day, I noticed a subtle dripping sound while in the bathroom and discovered that the floor behind the toilet was wet. I wiped up the water and put a pan behind the toilet to catch any more water. I little while later, I went down to the basement and found that water was dripping from around the sewer pipe connecting to the toilet. I called Roto-Rooter back and, a couple of hours later, Brad arrived. He was able to identify the improperly-installed toilet tank, fixed it, and stopped the leak. Because the original work the day before was under warranty, the second service call was free. I won't be calling Roto-Rooter back for future plumbing problems. I feel that I was totally ripped off by paying as much as they charged me for, basically, replacing the old toilet with one that I provided! Since this incident, I've been referred to a friend-of-a-friend who knows plumbing who would have charged me $100.00 to replace the toilet. I'm calling him next time!