Up front, I should mention that this remodeling was done as part of the first home purchase for my spouse and me. We shopped for materials during a time when we were living in separate cities and working out the details of a move, job changes, etc. Neither of us had previously lived in a home that was remodeled to this extent, which may have contributed to some confusion as to responsibilities and time requirements on our end. All estimating work and general project management was done by Bob Popovich, the owner of Steel City. In addition, our mortgage company took excessively long to process final payment to the contractor, which unnecessarily added stress and frustration to the process. This is a very general summary without all of the details of each issue encountered. The good: Workers did a great job creating a new doorway and installing a door. The stain on the new door & trim match the existing woodwork well. Steel City?s workers were very friendly. The workers showed up on time every day they were scheduled to be at my home. Materials offered directly by Steel City are good. The laminate flooring, bathroom exhaust fan, kitchen cabinetry, and tub surround look nice and seem to be holding up fine (6-ish months later). Steel City was willing to accommodate our desire to handle painting by ourselves, allowing us to maximize our budget. They were flexible in coming to the house twice on weekends to provide estimates and take measurements early in the process. Contractor was willing to work with us to use vendors of our choice, including making trips to IKEA, Sears Outlet, and lighting stores more than 30 miles away. They allowed us to include appliance purchases in our mortgage renovation loan as part of their estimate. In the one instance where we have required work covered under warranty after the contractor received final payment, Steel City effectively dealt with the issue. In general, everything looks good. Friends & family compliment the looks. The bad: Dishonesty and half-truths about things that did not go as planned/previously discussed during the job. It was difficult to get clean-up work done and we did most of it ourselves every day after the workers left. Poor communication about scheduling & time lines. Very poor communication Steel City's office, Steel City's workers, and us about problems. Various small things were done incorrectly, initially skipped, or never resolved (uneven cabinet alignment, baseboard installation/re-installation & alignment, flooring installation, moving electric outlets prior to backsplash installation, sealing stone backsplash, touching up scratches & dings on cabinets after installation, etc). All of these things added together are a problem for us. In one bathroom, the flange was cracked at some point during removal of the old toilet or installation of new toilets, resulting in a leak that affected the floor and basement below. The contractor made four attempts to reinstall the toilet before a plumber was finally called in to diagnose and fix this problem (the option of a plumber was refused after the second attempt). Wall patching/dry wall work was not done well the first time, requiring return visits and resulted in painting delays. I was left with the responsibility of letting third party contractors into the house and explaining to these people what work was required (plumbers, electricians, & tile installer). Our garage was used to store waste materials; Steel City let this material pile up and removed all at once rather than clearing waste each day. When items were purchased ahead of time, they were stored at our home (often for weeks) rather than at the contractor?s facility. Based on order date information provided by Lowe?s, there was a delay of more than a week between when we selected our bathroom vanity when it was actually ordered. This resulted in a trip charge because the granite installer had to make a second trip to the house to measure for the vanity top. Various items that were part of the original estimate were estimated at the lowest price (also lowest end) that one would find in big box stores and these ultimately came in over budget (lighting, vanities/tops/faucets, back splash material, cabinet handles, etc.) Some fabrication & installation costs were not included in the initial estimate (granite & backsplash). We were asked to submit a payment request and sign that the job was complete at a point when there were unresolved issues. We had to request that Bob walk through with us to go over a list of items that needed to be completed. Water hook-up for the refrigerator was initially tapped into the hot water line. When this was fixed, a ceiling tile in the basement was broken with no offer to attempt to fix it. Parts to one bathroom vanity were lost. A new sink had to be purchased to get the parts and doing so was made out to be a favor to us. We did not open the box or assemble the sink, thus we were not responsible for keeping track of whether the parts were in the box originally and what might have happened to them. Had we known going into this that Steel City had few suggestions on where to look at tile, lighting, trim, and other fixtures other than going into the big box stores, we may have selected another contractor that had these items in his showroom. Ultimately, I suppose the job could have gone worse. We do not have any horror or disaster stories. The workers were professional and trustworthy. As problems popped up during the remodel, it quickly became a "when it rains it pours? situation. Usually in that happens one would take care to stop the rain as soon as possible. Had responsibility been taken for mistakes, had apologies been offered, and problems addressed proactively, I would have walked away from this process with a better feeling about the contractor. That is unfortunately not the case.