Recent Review: The young man who came was polite, knowledgeable and a real joy to have in the home. He cleaned up after himself and described pros and cons of replacement. He was professional and I would have him back again in a heartbeat.
Recent Review: My experience with May Plumbing was a homeowner’s dream. Sam May and his employees were professional and reliable from the start. Sam May came to my house not knowing me or knowing whether this would be a large job or a small job; something that really seems to matter these days. Instead of asking qualifying questions, he simply listened to my plea for help and agreed to participate. I’m sure the time he spent at my house analyzing the situation called for some rearrangement of his calendar that day, nevertheless, he remained thorough and intent on discovering the cause of the leak. Although it ended up being a small job, Sam’s demeanor and attention did not change. He recognized that we were still in a bind and he continued to focus on helping us resolve our problem as quickly as possible. He called when he said he would. He showed up when he said he would. He provided exactly the product we discussed and made sure the installation was complete. The only thing he didn’t do was add charges or services to the bill that I hadn’t agreed to. He came to our house,(total of 3 times) thoroughly examined each room, uncovered some unknown issues, correctly diagnosed the problem and proceeded to fix the problem (as well as the uncovered issues) all while staying within his very reasonable quote. Sam May and his employees demonstrated their understanding of and commitment to good customer service. Way to go, Sam!
Recent Review: They are excellent and very professional. They know what they need to do. Our sump pump pipe was collapsed due to tree root, and it was flooded outside. They came out and diagnostic immediately and gave us quote. It was cheaper than the other venders. However, they did terrific job and we are strongly recommend to hire them for neighbor and friend.
I think I paid some more. I paid for the sump pump about $300. I got a new sump pump. They charged me for the new sump pump and the labor a little bit. It works so far.
- Yuzhou W....
ABenjamin Franklin Plumbing
It's going terrific! They installed a new sump pump in the winter and they are working on the new line. The sump pump they installed is a large system that includes a back up and alarms. The price is fair for the work.
- Michael H....
BRoto-Rooter Plumbing & Water Cleanup
Workman came out in the middle of the night Friday morning 12:30 and installed a main basic sump pump $695. The sump pump worked all day to Friday pump out the six inches of water in 2100 sq ft basement. The next morning Saturday the sump pump that was installed failed and we had 4 inches of water still. I called again Saturday at 5:45 a.m. and the workman came out again and installed a new sump pump that same afternoon. A frog had gotten in the blades of the sump pump from the water inlet. The workman also installed one of their old sump pumps to get rid of the water in the basement routing it out through the window. We were frustrated that the sump pump that was installed was not strong enough to get the job done. We insisted on a second main sump pump to be installed with a bigger motor and with a battery back up. We already had negotiated a Monday appointment. We got a call from the workman Saturday afternoon and they came back and installed a stronger second main sump pump with battery backup and 2nd bigger PVC line. The workman recommended that he install a mesh on water inlet to keep debris from getting in the pump blades. We are currently waiting on that to be installed and it is Tuesday. In their defense a lot of people were having flooding issues due to sump pumps failing with the 7 inches of rain that we were having. We appreciate the fact that the second sump pump with battery backup and PVC line $4,800 were installed before the Monday appointment. We were in an emergency situation and it has been resolved so far. We have been testing the controls on the issue with more rain today and in the near future forecast. So far the three new sump pumps are keeping up and we have a dry basement.
- Andrew A....
ASHS Pool & Spa Service
Originally Elden was to come out to repair the pool however, just before he got there the sump pump in the basement went out and it started filling with water (Saturday.) I called him to let him know we had another emergency and he came prepared to put in a temporary sump pump and fan to dry out the basement in addition to fixing the pool liner. He called on Sunday to make sure the basement was drying out and that the temporary sump pump was working. On Monday he came with a new sump pump and battery backup. He was very responsive and took care of the problem quickly.
- Gretchen V....
ABenjamin Franklin Plumbing
The alarm was sounding on our backup sump pump indicating that the pump had been activated. I went downstairs and checked the main sump pump and could not get it to activate by raising the float. Called Paul E. Smith Plumbing (original installer of the plumbing in our house 19 years ago and the only plumbing company that has ever worked in our home). Set an appointment for between 10 and 2...called back almost immediately saying they had had a cancellation and that they could arrive earlier. Plumber arrived at the scheduled time, checked the float/sump pump and could find nothing wrong. I asked him about the "life" of a sump pump and he said 5 to 10 years. My sump pump is/was 8 years old so I decided to replace the sump pump. Complete job finished in about 2 hours with Smith's normal cleanliness and professionalism.
- James E....
AL.E. Isley & Sons, Inc.
We called Isley's about replacing our sump pump. They gave us the best estimate and then were able to schedule us within a week or so, even though it was a very busy time for them. They showed up on time with the new sump pump and all the right parts and tools. They replaced the sump pump within a half hour and cleaned up the mess from the old one.
- Gertrude A....
ABenjamin Franklin Plumbing
Plumber arrived on time. He did wear shoe coverings because the entry to the crawl space is inside the home. He advised me that the old sump pump was worn out and only work went manually forced to turn on. Sump pump was 7 years old. He quoted price for both standard and deluxe pump. I choose the deluxe pump for the warranty and because they would wave the appointment fee. He installed the sump pump and it has been working very well.
- Brian C....
We were out of town when it rained 4 inches in 45 minutes completely overwhelming our dual sump pumps. At 12:30 am Bob had Steve come out with a pump. Pumped out the basement, & brought industrial size fans & an enormous dehumidifier. Later, Steve installed a new sump pump with a 2nd sump pump on battery backup. During the next rain, Steve called to see if everything was OK.
- Mike &....
A3C PLUMBING INC
I called Cy in the morning after our I discovered our sump pump failed and we were starting to get water in our basement. Cy was at another service location, but promised to come out that day with a new sump pump and fix our problem. Sure enough, Cy arrived in the evening as promised and quickly installed the new sump pump. Our family is grateful for 3C's commitment to their customers.
- Donald D....
BARS / Rescue Rooter Indiana
Their service was great although I thought that they were a little over-priced. There was an air lock in the sump pump that was caused because there was supposed to be a weevil hole drilled into the sump pump. The original installer didn?t do that, and that was what caused the air lock, and that was why the sump pump stopped working. The person who came out just drilled the hole that needed to be put in there to begin with, and it has been working fine. Even though the sump pump wasn?t under warranty, they didn?t charge me because the person who had originally installed it didn?t do the job right. I was really impressed by that. The first time when they replaced the sump pump, they disposed of the old one.