Recent Review: I always call Groves for my appliance repair needs. They have been servicing my appliances since they were just starting their business. In fact, I buy only appliance brands that they will service. I can tell lots of others appreciate their work because they are very busy!
Recent Review: It was wonderful and they were a pleasure to deal with. The man who came out was pleasant. He showed me samples and spoke with me about what I wanted. He gave suggestions and drew up an estimate. They did exactly what they said they would do and in the timeframe they gave.
Business Description: Hello, and welcome to Service Plus Heating, Cooling & Plumbing! We are a family-owned and operated air conditioning, furnace, plumbing and drain repair and installation company, and I would love for our team to have the opportunity to serve you! We take pride in offering the best customer service, the most technically trained service professionals and the friendliest team in Indianapolis. We've loved serving Indy for the past 16 years and helping improve the health, safety, and comfort of our friends and neighbors. No one loves helping you like we do, and it shows!
Excellent service over the phone and in making arrangements for repair. Prompt service, Shane arrived as scheduled and quickly did the work. I will call them next time I need service.
- James R....
AThe Original Affordable Appliance Repair
Came on time, was very professional, had to get parts, and we had our wall oven up and running.
- Francis J....
AGroves Appliance Repair
I always call Groves for my appliance repair needs. They have been servicing my appliances since they were just starting their business. In fact, I buy only appliance brands that they will service. I can tell lots of others appreciate their work because they are very busy!
- Janet M....
AGroves Appliance Repair
They completed the initial analysis of the oven. Then let me know that the work would cost about the same as an extended warranty if we contacted Whirlpool and purchased one. They were right, we did and they did the work under warranty. They were not only prompt, but efficient and knowledgeable about the product. Great!!
- Benjamin M....
I have a built-in wall oven which has both a microwave oven and conventional oven. The conventional oven stopped heating so I checked Angie's list and found Turner. They had good marks for punctuality and responsiveness, but that was not my experience.They were able to schedule an appointment for the next day which was a Friday. The technician showed up and was unable to determine the cause of the issue while on-site because he needed another person to come out and help pull the oven out of the wall. He said he would be out on Monday or Tuesday to do this. When Tuesday rolled around with no updates from Turner I called for an update. I was informed that they had determined the control unit was likely bad and was on order. Since this order had already been placed I would have expected to have an update that told me that rather than waiting around for someone to show up to finish diagnosing the problem.The part arrived on Wednesday and was installed on Thursday and restored the oven to working order. Aside from a display which is now significantly brighter than the display for the microwave, the quality of service is acceptable. There are a few minor scratches on the cabinet where the work was performed, but the oven is working and the price was reasonable. FOLLOW UP: I received a follow-up call from Turner regarding this review. They offered to address the scratches and apologized for the lack of communication. I appreciated the concern and the desire to make things right. The scratches are so minor it is not a big deal. I have revised my original rating and would now consider Turner for future work.
- Dana G....
ACarson Appliance Service
Was responsive. Was told we had a GE wall oven and given model number. He arrived with heating element to be installed on first trip.
- John &....
It was wonderful and they were a pleasure to deal with. The man who came out was pleasant. He showed me samples and spoke with me about what I wanted. He gave suggestions and drew up an estimate. They did exactly what they said they would do and in the timeframe they gave.
- Helene G....
Our Jenn Air wall oven started malfunctioning on Sunday the 24th. The broiler element would not shut off. I researched the issue on the internet and was able to find similar issues and all of the possible scenarios / fixes from least expensive to most expensive. On Monday morning I did a quick search on Angie's List and noticed the large amount of positive reviews for Turner so I thought I would give them a call. They were very responsive on the phone and could have a repair technician out that afternoon. She told me his name was Thomas and that he would be there between 1 pm & 3 pm and that he would call me ahead of time to let me know he was on his way. She explained all of the standard service charges and what I should expect. Very well done. Thomas called me at approximately 12:30 and said he would be there in 30 minutes. He showed up at 1pm. Very professional and friendly. He went right to work after I explained the problem. Without even discussing it he followed the various scenarios I mentioned above starting with the least expensive, checking them off as he went along. He determined it was the control board for the oven. He immediately called their parts distributor, asked for price and availability, discussed it with me and then secured the part. He said that he would have the part within 24 hours and that the office would call and re-schedule him to install the board and finish the repair. They called within an hour and scheduled Thomas to come back the next day between 2 - 4 pm. Thomas called ahead of schedule and was able to be there by 1:30 pm which was fine with me. He went right to work, installed the board and then verified that everything was functioning correctly. I paid him via a credit card as they use electronic swipe connected to his mobile device which is very nice. Honestly this could not have worked out better in my opinion and I would certainly use them again as well as recommend them to others.
- Jay S....
AMathew Appliance Repair
Great response to my phone call. Explained everything and gave me options. Performed the work quickly and efficiently.
- Carolyn D....
AChoose Your Time Appliance Repair Inc
This service call was for my oven which wouldn't stay lit. The service tech immediately identified the issue and replaced the ignitor. He was only here for 30 minutes and my problem was fixed. This is the third experience we've had with this company. Every time I have an appliance issue, I call them. Each time I have called, they arrange to have a repairman come to my house the same day. The repairmen are always polite and explain the issue and repair in a way that I can understand. The repair is always reasonably priced, and they never try to sell me additional services or convince me that I have additional problems. They are reliable and trustworthy.