Reviews in Franklin for Natural Stone Tile Installation
Installation went very well. Jeremy was a true professional, and his work was flawless. I was amazed at how quickly he was able to get the job done. We plan on using him again for kitchen and bar backsplash in the very near future, and we will likely use him for an entire master bathroom remodel.
- Stephany A....
ALocke Hardwood Floors
It turned out so amazing! He bent over back wards to make us happy. Very professional, very clean, and kept a very clean work site. He also does any type of flooring (hardwood floors, tiles, etc). He was very reasonably priced.
- Marta S....
BSupreme Surface Inc
Tom was an hour late for our estimate and did not call to let us know until he was 15 minutes away. The price he quoted us was a great price relative to the amount of stone we were purchasing and having installed. It took a few days to get the final estimate and Tom worked us into the schedule quickly. Mike, Marcus, and the other workers were all very professional and did good work. After 6-months the grout in a few sections of the floor started to crack and crumble. One of the stone tiles in the transition from the kitchen to the dining room cracked as well. Tom came out shortly after I emailed him to see what repairs would be required and stated that the cracks were do to the shifting floors in our old house. He recommended replacing the grout with a silicon based grout to add flexibility. While Tom was at our house we had him give us an estimate for another project. Three weeks went by without hearing anything from Tom regarding scheduling repairs and providing the estimate for the new project. After numerous unreturned emails and voicemails I finally got a response after threatening to file an official complaint with Angie's List. In the end, Supreme Surface came out and made the necessary repairs and we are happy with our kitchen. The lack of responsiveness and punctuality was a big headache and a big point of our frustration with Supreme Surface!
- David M....
ACustom Ceramics By Chaz
Great experience. I contacted Doug by phone after viewing his Angie's List reports and photos. We spoke by phone and arranged a time for him to come give us an estimate and recommendations on tile. He was punctual and helpful as we discussed options on the project. He recommended that we visit a tile shop that he has a relationship with and we would be able to purchase the tile directly from the tile shop but at a significant percentage off retail. Once we selected the tile, Doug was proactive in contacting me for an install date. He picked up the tile from the tile shop and arrived on time on installation day. They were super clean and neat, no dust or mess and all of the cutting was done outside. Doug and his two assistants were polite and professional and did all the work as promised in the time frame and budget estimated. I would hire them again. I would recommend them to my friends and family...and to you!
- Evan M....
AJacoby & Associates LLC
Greg Miller was great to work with. I had another quote from a firm that was $10,000 higher for the same type of work, but Greg had more creative ideas and used higher quality materials (custom cabinets and natural stone flooring for example). Our project in the master bath was a total gut down to the studs/drywall and the hall bath was just countertops, sinks, faucets, mirrors and lighting. He answered all of our questions and was very fair with any changes we requested along the way. His workers were neat, hard working, polite and dependable. The tile work using natural stone was outstanding!
- Thomas S....
The home is an older home and always needs some adjustment before anything can be installed properly. They leveled the floor and installed with pristine care the stone making sure that the coloring was integrated beautifully. It was installed with the care that any home owner would be proud.
- Nancy B....
From the first contact the process was smooth and very professional. 1) Responded quickly to online request 2) Arrived right on time for measure and quote 3) Accurate and fair quote that was the price we ended up paying (always a good thing!!!) 4) Installation crew (Zac and his team) very courteous, punctual, and cleaned up after themselves very day 5) Took good care of our walls/doors/carpet through rest of house 6) Ran a little over the scheduled time for installation so came back on Saturday for a few hours to finish everything off Very impressed - thank you all
- Bradley C....
FSupreme Surface Inc
Starting off Tom & Phyllis Munro were both very responsive to our initial questions and concerns about their products and the installation process. Once deciding to use Supremem Surface our initial understanding was that natural stone was the best you could get, the most durable and not to worry. Well I find this to be somewhat overstated or wrong. Yes the stone is beautiful but extremely porous and scratches like you wouldn't believe! My first disappointment came as soon as they finished the job and got paid--huge mistake! I first noticed that the transition from the newly installed stone floor (travertine) to the carpet had a huge flaw in it----not only was there an unleveled transition from one room to the other but the carpet was not stretched back into place. There were bubbles/pockets in my carpet that were about an inch high. The worker actually pushed the carpet under the metal rail around the stone floor with his HANDS and STAPLED the carpet! I explained to the worker that was unacceptable and that I wanted my carpet restored to its original position and he then informed me that he was not a carpet guy and did not have the proper tools to comply with my wishes. When I called Tom and Phyllis to try and get the matter resolved they told me that my carpet had to have been loose from the beginning and they have never had that problem before. I then informed Tom that that was not the case --there was absolutely nothing wrong with my carpet before the installation of the stone floor and there was no way that I would believe this problem has never surfaced with his past customers. Bringing closure to my first complaint--I had to pay Warren's Flooring $105.00 to remove the staples, fix the drop by raising the carpt and re-stretch my carpet back to its original position. They did a fantastic job! My 2nd complaint was that my bathroom wall had been damaged (a deep gouge) and the door frame had a 4" long piece that was broken/completely pulled away from the frame! The worker did his best with the broken piece but I will have to repair the gouge, sand the wall then paint the room as I could also see where my bathroom cabinet USED TO BE! My 3rd complaint is that I will have to repaint my kitchen walls and get every wall with baseboard (except for one) either replaced, repainted---caulked and pay more money out to have quarter rounds added. Why? Because when Supreme Surface replaced my cabinets they reinstalled them about an 1 inch off. Now you can see in several places up and down the wall old paint indicating places where my cabinets USED TO BE! There was only one area in my kitchen were the baseboard was caulked at the top and looked decent (one wall out of four). The rest of the baseboards in the entry hall, laundry room and bathroom are in terrible condition as well and all were damaged during their removal and reinstallation. A friend even pointed out to my husband and I two spots where the baseboard is completely off of the floor! I called several times about this too and could not get a response. I just called Supreme Surface again last week (April 11, 2011) to ask if someone would come out because the baseboards under my cabinet sink and island are completely loose. To this day I have not gotten a response from Supreme Surface. My 4th complaint is that while the workers were installing the backsplash one of the workers (which I saw with my own eyes) accidently got cement on my granite top and during his attempt to remove it used a razor blade which left an 8" scratch on the surface of my island. As history dictates wouldn't you know it---- couldn't get that fixed either but I paid them $6,000 to give me a damaged granite countertop. To top this off--the workers threw the excess/cut pieces of stone & sand onto my front lawn. I had inquired to Supreme Surface about installing the under mount lighting --this would have cost me $40 bucks for a kit of 5 lights from any hardware store and maybe $100.00 to install using mostly any electrician or handyman but Supreme Surface was going to charge me $500.00. So, would I use this company again--NEVER---recommend them--NEVER--report them to BBS--CERTAINLY---take them to court--thinking about it!
- Rodney S....
ACustom Ceramics By Chaz
Very well from start to finish. The stone tile I had purchased (not through them) was not easy to work with. It was low quality, not cut square or with the same thickness. Despite the extra effort it took to install well, they quoted the job very competitively, knowing ahead of time the quality of stone tile they would be working with. Very polite and hardworking guys. Will use them again.
- David N....
CBig Dog Flooring
Price was good and general workmanship was excellent. Communication between BD and their installer and myself where horrible. Plans, pre prep, seizing, followup etc was seldom if ever completed in a timely manner. On 4 separate occasions I had to stop by store for face to face followup that was not completed even after promises. Even after all these problems the final cleanup was never completed. While the finished product looked good I would not recommend BD, the surrounding communication problems were just to much.
Recent Review: Danny's crew did an excellent job and were very professional and polite. Danny originally estimated the job to take two full days, but he brought extra men along and completed it the entire job in one day. They cleaned up all of their materials before they left and Danny said I could call him anytime if I noticed any imperfections. All the neighbors loved his work.
Business Description: We McClees Enterprise Inc is a family owned and operated local business with over 30 years of painting industry experience. As a Super Service Award winner (1999-2016), we opened McClees Enterprise Inc because we saw a need for an honest painting company in the Indianapolis area that is driven by morals and quality. It’s our mission to be a company that brings back the personal approach to our customers. It is our goal to build a relationship with our clients that will last a lifetime. What sets us apart from our competitors is our dedication to do a quality paint job for our customers the first time. If for any reason our customers are not satisfied, we will make it right. What sets us apart from our competitors is our attention to detail. You can be confident that we will clean up completely and leave no paint on your concrete, grass, furniture, floors, etc. We do what we do because we love to see our customer’s faces when we completly transform a room or the outside of their house with a quality paint job. We take the time with each of our customers to the point where we become more than a business partner, we become friends. We also set ourselves apart because we are certified lead specialists and do not shy away from these important jobs. We are an excellent painting company for Angie’s List members because we will put you first. We would love the opportunity to partner with you and all of your exterior and interior painting needs. For fastest results, please leave your phone number and email with your inquiry.
Business Description: Peak Stone Company, formerly known as Cutting Edge Concepts, is a locally owned and operated custom countertop fabricator in Indianapolis, servicing homeowners, builders and designers throughout Indiana and beyond. We specialize in natural stone, including granite, quartz and marble. In addition to countertops, we provide tile backsplash, sinks and faucets. We specialize in natural stone such as granite, quartz, and marble for home projects. We are equipped to provide you with custom work and a quality experience, keeping us a cut above the rest. Our knowledgeable team is ready to assist you through the design process; turning your ideas into reality. We offer two different showroom locations for our customers. GREENWOOD LOCATION 886 N. State Rd. 135 Unit D Greenwood, IN 46142 GREENWOOD SHOWROOM HOURS: Mon – Fri: 10am-6pm Saturday: 10am-4pm Sunday: Closed INDIANAPOLIS LOCATION 3220 S. Arlington Ave. Suite H Indianapolis, IN 46203 INDY SHOWROOM HOURS: Mon – Fri: 8am-5pm Saturday: 9am-12pm Sunday: By Appointment
Recent Review: Came on time, very courteous and cleaned up afterwards. Answers questions on cleaning tile floors, gave me a business card. I let carpet dry for 3 hours and was able to vaccum the floor and put everything back in place.
Recent Review: Brian and his team did an excellent job! Brian offered valuable advise on the pattern lay-out. This group is very quick but also very thorough. They are extremely responsive. We will be using them again.
Recent Review: Mark provided quality service and the job was done perfectly. All the corners around door entrances, closet floors and edges of the floor were done well and the floors look like new. Also the repair blends in with the floor. The quality of this job exceeded my expectations.
Recent Review: The whole process took about 2-1/2 months. The first phase of tearing out and drying took less than a day and then VERY LOUD fans and scrubbers were put in place to run for five days nonstop. This was not pleasant, but it wasn't the contractor's fault - it's just something that had to be done. The workers cordoned off the affected area with heavy plastic to keep any potential mold separated as much as possible from the rest of the house. When the drying was done, they removed that equipment and a reconstruction contractor came by to talk with me about the rehab process. Because they had to tear out some old tile and wood flooring, they redid the entire kitchen floor to match all new tile (and installed new wooden flooring). There were difficulties along the way because of scheduling my job and their work times, but we were able to coordinate and the supervisor, Joe, kept me updated by frequent texts (my preferred mode of communication). The workers cooperated with our need to walk through their work area when at home and made sure doors were locked when they left for the day if we weren't here. When a subcontractor had to be here, such as a plumber or cabinet rebuilding, someone with A & D was here with them. This was insurance work, so A & D's office staff, Tricia and Leah, were patient about being paid and didn't push the issue. Everybody was, in short, professional and I was able to get answers to questions I had, and the finished cabinet rebuild and new floor are very attractive.
Recent Review: Very well. They gave us an estimate appointment within a week of calling. Initially, they weren't going to be able to complete the job for 3 weeks, but because the house was going on the market, they moved it up to 1 week. They initially told us it was a 3 day job, but it took 4 days of work over about 10 days total; they used 2 groups: one for everything but the shower doors, and one for the shower doors themselves. There was a 5 day hiatus between the 2. Besides that, they were extremely accommodating and we didn't even need to be home for them to do the work (we gave them a house key, and nothing was stolen).