I contacted Fine Paining in April 2011 to obtain a quote after obtaining their information on Angie's List. Greg came to my home and gave a detailed description of the work to be done including the repairs he recommended and the paint application procedure. Fine painting delivered a detailed quote within a couple of days. The price was about 30% higher than the other two quotes I received, but the paint application procedure (priming all surfaces, brushing the primer on in some areas) was more detailed and I felt it would provide greater quality in the long run. In early June, I contacted Fine Painting to begin the work. I asked the Office Manager, Bob, if my Angie's List discount could be applied to the quote and he said yes. He sent an invoice for half the cost of the painting work (excluding the carpentry until after the job was completed). He said that their schedule looked like the work could begin at my home in late July. I told him that I was planning to be out of town the week of July 25th and did not want any painting done during that time as I wanted to be able to check on the progress of the work. He said we would address that when he called me back to schedule the work. Bob called on 7/15 and said they were able to begin the work the following Monday. I asked what time I could expect the crew so that I could be home and ensure that the work I wanted done would be done. I met with the carpenter as planned on 7/18. We walked through the work that needed to be done. I expressed concern about the heat that was expected that week (hottest forecast in over 20 years with highs near 100 and heat indexes at 110+). He said that most of their paint crews would not apply paint when it was so hot because of the cure properties of the paint. The paint crew came one morning around 8:30 am, right before I was leaving for work, to begin preparing the house for painting. They were setting up to spray wash the house when I found them working outside. I approached the crew leader and asked questions about the painting process including how the paint color was going to be selected. He told me that he was going to take some trim and siding pieces that had been removed from the house to the paint store to have them color matched and that for the front door he was going to use a color swatch to match the paint color. He expressed concern about matching the color of the front door but was not concerned about the main body and trim. I told him I was okay with a 90% match on the door. No comment was made on the other paint color matches. I asked him about painting in the heat and he said that they wouldn't apply paint if the temperatures were too high and that they would follow the shade around the house to ensure the surfaces weren't too hot. The following day carpentry was completed and paint prep work (caulking, etc) was done. The next day, 7/21, was forecasted to be the hottest day in over 20 years. I called the Fine Painting office at 7:20 in the morning and no one answered, so I left a message asking that no painting be done on my house that day due to the heat and asked that I be called back as soon as possible to confirm that no painting would be done. I had to leave for work before the paint crew arrived. I did not hear anything from Fine Painting by 11 am, so I called the office again and again no one answered, so I left another message stating my wishes that no painting be done and to call me back as soon as possible. Bob returned my call at around 12:15 and said that he had talked to the crew and told them to finish painting by 1 pm. When I arrived home that evening, a portion of my gutter, soffits, and siding had been primed. According to my neighbors the crew arrived at around 9 am and worked until around 12:30 pm. The following day I called Bob because I was heading out of town on 7/22 and wanted to know what the schedule was for completing the paint job. He stated that I should call him back when I got back in town on 7/28 to schedule the painting because I needed to be home to open the doors. After the experience of calling and asking them not to paint on 7/21 and them painting anyway, I was worried about work being done while I was out of town. I noticed that the color of the primer was off slightly but thought it was just because it was primer. I took a picture of the primer next to the original paint prior to leaving. I received a call from Bob on 7/27 asking me if I had any concerns or comments after seeing the completed paint job on my house! I was still out of town at this point and didn't know the work had been completed. I told Bob I was still out of town and that I would call him when I got home. I returned home around 4:50 pm on 7/27 and immediately knew that the color of the main part of my house was off. I also noticed that all of my windows were painted shut so I called Fine Painting and no one answered so I left a couple of messages. I asked to be called back as soon as possible. Bob called back around 7:50 am on 7/28 and asked what the concerns were. I told him my main two concerns were with the color of the body of the house and with my windows being painted shut. He asked what a good time was to come out and address the issues. I told him I could meet him at noon that day or on 7/29 at 8 am. He said he would see me at 7/29 at 8 am. On 7/29 my doorbell rang at 7:35 am. It was the paint crew leader. He said that Bob had told him that my windows were painted shut. He asked which ones and I said all of them. I asked him if Bob had said anything to him about the paint color and he said no. I told him I wasn't happy with the color and that I thought Bob was going to be here that morning to resolve the issue. The paint crew leader proceeded to open my windows and completed the work around 8:20. I still hadn't heard from Bob so I called him. He said that I had misunderstood and that he hadn't planned on coming to my house that morning. I asked what the next steps were to address the paint color issue. He said I would have to talk to the owner, Dave Fine, but Dave was out of town until 8/2. We set up a meeting for myself and Dave on 8/3 at 8 am. I called Bob on 8/2 to confirm that Dave would be at my house at 8 on 8/3. Bob confirmed the appointment. On 8/3 at 7:55, Greg, the person who did the estimate arrived at my house. He looked at the color and said that he felt it was close enough and that no error was made. I argued the fact that the color did not match the original color of the house and I did not have the opportunity to stop the work because I had been out of town. I asked if Dave was coming to my house that morning. He said that he was not. There were two appointments and Dave was in Noblesville while Greg was at my house. I told him that I didn't appreciate Bob lying to me. He said that Bob did not lie to me. I told him that I had confirmed with Bob the day before the Dave would be at my house at 8 am. Greg did not consider that a lie. I understand him defending his group but at this point I was beyond frustrated! I asked if I could meet with Dave. Greg said that he would have Bob call me to schedule it. I asked if Dave could just call me directly. I sent the above review along with an offer to work with Dave Fine to resolve the issue to Fine Painting on 8/3. That afternoon, Bob Fine called me to set up a meeting with Dave Fine on the following Monday 8/8. Dave Fine arrived as scheduled on 8/8 and reviewed my the color issues with me. He offered to paint my mini barn to match the house since it is no longer the same color. I told him I would consider that offer. After further thought, I am unwilling to accept that offer since unfortunately it does not resolve my original issue, which is that the color of my house is not the same color it was before. Another meeting with Dave Fine was scheduled on 8/18. Again, Fine Painting disagreed with my claims. on 8/18, I filed a complaint with the Better Business Bureau to try to negotiate to resolve the issue. Fine Painting responded with a letter demanding that I pay the balance of the invoice by 8/24 or they will place a Mechanic's Lien on my home and move to foreclose on my home if the balance is not paid within 30 days. Due to that threat I have paid the balance in full but am not satisfied with their work or their customer service. This company is set in their ways of doing the work and asking them to do anything outside of their "normal" process will be ignored. I have pictures along with original paint chips from my house that clearly show the difference in color. NO bush was removed OR trimmed after their work was completed. The paint crew missed painting a portion of my home. They claim they missed it because a bush was in the way. The painting crew removed another bush on my home so they could properly paint behind it. This bush could have also been removed but they chose not to raise the issue. In the picture below you can see the difference in color between where the house was painted and where it was not. This difference in color is not due to the difference between fresh and old paint as the company would lead you to believe. It is a true difference in color. My request to have my house repainted to match the original color (and the color of my mini barn which no longer matches my house) is not unnecessary and ridiculous as the company claims. The work that I paid the company to do as written in their quote was to paint my house to match the existing color. They failed to do so. I also dispute that the company says that I gave them permission to start the job on a certain date (one week before I was going to be out of town) and never told them not to paint on specific dates.