Recent Review: I called Cy in the morning after our I discovered our sump pump failed and we were starting to get water in our basement. Cy was at another service location, but promised to come out that day with a new sump pump and fix our problem. Sure enough, Cy arrived in the evening as promised and quickly installed the new sump pump. Our family is grateful for 3C's commitment to their customers.
Recent Review: It couldn't have been more perfect. These people came out and told me exactly what they were going to need to do and then did exactly what they said they would. They said it would take two days and then it took exactly what it said in their proposal. The cleanup was immaculate and they cleaned up after each day. They also worked in the crawl space. at the end of the job, they wanted me to come and look at what they did so they could explain the whole process. They were always on time and were very easy to have around and to talk to.
Recent Review: I purchased a deal to replace an old sump pump on the historic house I just purchased. The company called me up immediately to schedule an appointment which we were able to get in that same week. They showed up at the house on time and quickly replaced the pump. In the course of replacing the pump, they noticed an area with the pipe leading out of the house from the sump that might cause a problem with freezing and offered to fix that for me as part of the service. They seemed very knowledgeable, professional and friendly.
Recent Review: The young man who came was polite, knowledgeable and a real joy to have in the home. He cleaned up after himself and described pros and cons of replacement. He was professional and I would have him back again in a heartbeat.
Recent Review: AU did an excellent job running a new underground drain line for our sump pump. The price was as good as or better than their competitors, and the work was completed in one day. We were particularly impressed with the excellent way they replaced our sod and mulch. We wouldn't have done it better ourselves. Some communications could have been responded to in a more timely manner, but overall, highly recommended.
Recent Review: My experience with May Plumbing was a homeowner’s dream. Sam May and his employees were professional and reliable from the start. Sam May came to my house not knowing me or knowing whether this would be a large job or a small job; something that really seems to matter these days. Instead of asking qualifying questions, he simply listened to my plea for help and agreed to participate. I’m sure the time he spent at my house analyzing the situation called for some rearrangement of his calendar that day, nevertheless, he remained thorough and intent on discovering the cause of the leak. Although it ended up being a small job, Sam’s demeanor and attention did not change. He recognized that we were still in a bind and he continued to focus on helping us resolve our problem as quickly as possible. He called when he said he would. He showed up when he said he would. He provided exactly the product we discussed and made sure the installation was complete. The only thing he didn’t do was add charges or services to the bill that I hadn’t agreed to. He came to our house,(total of 3 times) thoroughly examined each room, uncovered some unknown issues, correctly diagnosed the problem and proceeded to fix the problem (as well as the uncovered issues) all while staying within his very reasonable quote. Sam May and his employees demonstrated their understanding of and commitment to good customer service. Way to go, Sam!
AB & W Plumbing Heating And Air Conditioning Co Inc
Came out same day as called. Went under house into crawl space. Found check valve was stuck due to debris. He replaced check valve and cleaned both sump pump pits(we have 2 sump pumps) to prevent from reoccurring.
- Paula T....
ANorth Mecklenburg Plumbing Co Inc
ON TIME, CHEAPER THAN OTHER COMPANIES, GOOD SERVICE, PROFESSIONALLY GIVEN. SERVICE PERSON HAD EXPERIENCE.
- Karen &....
APaul Henderson Plumbing
CAME OUT ON SUNDAY DURING THE COLT'S GAME TO FIX SUMP PUMP, AND B/C OF THIS I GAVE HIM A LITTLE T.V. TO WATCH WHILE HE WORKED SO HE COULD CATCH THE SCORE
- Thomas S....
FMr Plumber by Metzler & Hallam
Called them for emergency look at sump pump. Initial appointment was cancelled after I waited all day for them. Rescheduled for following Saturday. They finally showed up very late that evening (not within the time promised) and after me calling the company twice to check on ETA. They could not complete the work that they. We agreed on course of action for repair and set April 17 as date for job. After waiting most of the day, they called to notify us they were not going to show up that day. I called back and cancelled the job. I could not continue taking time from work for no shows. Very irresponsible. They clearly have scheduling issues. They were much better before the merger with Comfort Air. They have lost me as customer.
- Cindy M....
I think I paid some more. I paid for the sump pump about $300. I got a new sump pump. They charged me for the new sump pump and the labor a little bit. It works so far.
- Yuzhou W....
ABenjamin Franklin Plumbing
It's going terrific! They installed a new sump pump in the winter and they are working on the new line. The sump pump they installed is a large system that includes a back up and alarms. The price is fair for the work.
- Michael H....
BRoto-Rooter Plumbing & Water Cleanup
Workman came out in the middle of the night Friday morning 12:30 and installed a main basic sump pump $695. The sump pump worked all day to Friday pump out the six inches of water in 2100 sq ft basement. The next morning Saturday the sump pump that was installed failed and we had 4 inches of water still. I called again Saturday at 5:45 a.m. and the workman came out again and installed a new sump pump that same afternoon. A frog had gotten in the blades of the sump pump from the water inlet. The workman also installed one of their old sump pumps to get rid of the water in the basement routing it out through the window. We were frustrated that the sump pump that was installed was not strong enough to get the job done. We insisted on a second main sump pump to be installed with a bigger motor and with a battery back up. We already had negotiated a Monday appointment. We got a call from the workman Saturday afternoon and they came back and installed a stronger second main sump pump with battery backup and 2nd bigger PVC line. The workman recommended that he install a mesh on water inlet to keep debris from getting in the pump blades. We are currently waiting on that to be installed and it is Tuesday. In their defense a lot of people were having flooding issues due to sump pumps failing with the 7 inches of rain that we were having. We appreciate the fact that the second sump pump with battery backup and PVC line $4,800 were installed before the Monday appointment. We were in an emergency situation and it has been resolved so far. We have been testing the controls on the issue with more rain today and in the near future forecast. So far the three new sump pumps are keeping up and we have a dry basement.
- Andrew A....
ABenjamin Franklin Plumbing
The alarm was sounding on our backup sump pump indicating that the pump had been activated. I went downstairs and checked the main sump pump and could not get it to activate by raising the float. Called Paul E. Smith Plumbing (original installer of the plumbing in our house 19 years ago and the only plumbing company that has ever worked in our home). Set an appointment for between 10 and 2...called back almost immediately saying they had had a cancellation and that they could arrive earlier. Plumber arrived at the scheduled time, checked the float/sump pump and could find nothing wrong. I asked him about the "life" of a sump pump and he said 5 to 10 years. My sump pump is/was 8 years old so I decided to replace the sump pump. Complete job finished in about 2 hours with Smith's normal cleanliness and professionalism.
- James E....
ASHS Pool & Spa Service
Originally Elden was to come out to repair the pool however, just before he got there the sump pump in the basement went out and it started filling with water (Saturday.) I called him to let him know we had another emergency and he came prepared to put in a temporary sump pump and fan to dry out the basement in addition to fixing the pool liner. He called on Sunday to make sure the basement was drying out and that the temporary sump pump was working. On Monday he came with a new sump pump and battery backup. He was very responsive and took care of the problem quickly.
- Gretchen V....
AL.E. Isley & Sons, Inc.
We called Isley's about replacing our sump pump. They gave us the best estimate and then were able to schedule us within a week or so, even though it was a very busy time for them. They showed up on time with the new sump pump and all the right parts and tools. They replaced the sump pump within a half hour and cleaned up the mess from the old one.