I purchased his move out cleaning special for $225, knowing that the size and condition of my house were likely much more demanding than the usual move out cleaning. Throughout the process of arranging the cleaning, discussing the actual work, sharing the condition of the refrigerators and bathrooms, and addressing some unexpected complications, John was available by phone and text, responsive and helpful. When he saw the job - large and messy - he offered to refund the money or to do the job for an additional $100, which was more than fair, and frankly what I would have expected. I agreed to the additional charge and they went to work. Because the house was being sold, I never saw the finished job but the buyer was extremely happy with the work, having seen it just before and just after, and would highly recommend them, too! I was left trusting John to be honest and to do a thorough job. My only word-to-the-wise is that the clean out special is for an EMPTY house: no furniture, people, pets, left-behinds, etc, as they will use solvents and industrial grade cleaners.