I decided to go with Elite because the gentleman who came out, Mike, was very professional, fair and knowledgable. We have an old garage that needed quite a bit of repairing before painting could commence. Mike submitted a quote on a very timely manner and outlined the carpentry work that would be required. On the day of the job, the carpenders came out and assessed the work. I spoke with them on site and gave them the okay to do a little over and above what the quote outlined. I have to say that the carpenters were excellent. They really did a fabulous job of reframing our garage windows, installing a new entry door and replaced the soffits and gutters. I have no complaints about the quality of their work as it was top notch. I cannot say the same about the painting portion of the job. While the painters were friendly, their work was less than satisfactory. I was originally told it would be a two day paint job. At the end of the first day, the painter called me out to do a walk through. I noticed that the overhead garage door was not repaired before applying the paint and there were large holes that they just painted over. They also painted over our stick on address numbers (as we have an alley, Chicago style, as opposed to a driveway). I felt they were very rushed and didn't do the necessary repairing or preparing of the overhead garage door service before painting. The painter at that point called Mike and was advised he would have to come back out and fix it. The painter said he wasn't told he needed to putty in the holes before painting. I found this to be an unacceptable excuse, as even I know when you paint, you have to prepare/spackle the holes first. Overall the paint job is amateur at best. They did not use any tape when painting and it is very noticable where the siding meets the trim. It's just very sloppy. I was hoping to be able to use them to do some of the exterior work on the front of my Victorian home, but given the sloppiness of the garage, I can't trust them with something like my actual house. Mike followed up, and I did tell him about my satisfaction with the carpentry elements of the job but also told him about my displeasure with the quality (or lack thereof) of the painting portion. He apologized and said he was happy to get the feedback and would be coming out to take some photos and inspect the work. I never did hear back after that or was offerred any type of discount. I ended up paying extra for some of the carpentry which was not a problem; however, I think there should have been something knocked off the amateur paint job, especially the edging. I could have hired a bunch of college kids if I didn't want straight edges/lines. In the end, I think that Elite would be better served if they ensured their contract painters were of a higher caliber, something they clearly do for their carpenters. This was a clear case of the Elite rep not matching up with the Elite workers.