The project was put off for about a week, as he was finishing another job. The day he began he stated he would be here Monday at 9am. I took off of work to meet with him. He did not show or call, so at 10 am I called him to see if he was still coming, he stated he was tied up with a job and would be there around noon. Noon came and went, he showed up around 2 pm. He was completely unapologetic, I was basically told, too bad I was busy. He said he had no idea he wouldn't be here by 9 and had meant to call me........ Then he hauled 3 strangers into my house with him, I was never introduced to them. He explained the work to them and then left without a word to me. Work seemed to go well that day and the next but the 3rd day the problems started. He fired one of the men that was here drywalling and from then on every problem with the project was caused by "that guy". Every time I spoke with him, he was complaining to me about the job! They came to the job unprepared, no ladder, no sawhorses, and then helped themselves to our ladder and sawhorses and tools that were in the garage. They never took any trash or debris with them, instead they filled up our trash can and left the rest piled in the garage. I still cannot get all of the drywall mud out of my trash can.... I felt very uncomfortable every time I needed to speak with him, especially when I needed to ask him a question about his work. Scott seemed like a bully to me, he raised his voice to me on the phone, told me he never should have started this project, and needed to get out of it. He also told me he was losing money on this. He was completely unprofessional. And I haven't even gotten to the quality of work........ The job basically looked like we had done it ourselves, which was not what we had expected for $2000. They broke the frame of the French doors and then hung them incorrectly, and blamed it on warped doors....... The shut-offs for the water and the drain pipe are nailed into a 2x4 that is nailed to the wall. The shut-offs are level with my outlets and are completely visible above my machines. I don't mind seeing the shut-offs and pipes, but the 2x4's are what really make it look like a do-it yourself job. And I've definitely seen better drywall jobs, but as he kept telling me, it's no big deal, it's a closet...... We were told the project would take 3 days, which I questioned because it seemed too good to be true. The project took 2 weeks. But it's probably hard to finish this kind of job in 3 days, when you don't show up until 2pm or some days don't come at all. I could not wait for the project to be finished, not so that I could do my laundry but so that I'd never have to talk to Scott again. Also, Illini claims to be accredited by BBB, including having their torch emblem on his business cards. From what I have researched, this is untrue.