I?ve used Axberg in the past, and thought they were an honest company that was fair to its customers. However, the Axberg Heating Company I knew has been sold out to Black Diamond. It appears they are relying on Axberg?s past reputation and are taking advantage of those customers. I just bought a house, and I had not moved in yet and needed a furnace humidifier repaired that was constantly running water to the humidifier. I also wanted a quote to run a gas line in an unfinished basement for a gas stove in my kitchen. Axberg did repair the humidifier, but I feel I was ripped off by charging me $285.00. The job took only 15 minutes. After the repair was complete, I checked online and found the part for $30. There was also a YouTube video online showing how to complete the repair in less than 5 minutes. I will give credit for 1 hour of work time, meaning the labor rate was $255.00 per hour. For the amount of money they charged, I could have replaced the humidifier. The estimate for the gas line was $1180.00. I was totally shocked and I thought maybe I was hearing it wrong. I asked if he said $1180 meaning $1200 do the work and he said yes. It was only going to be a 1-2 hour job, nothing that difficult. Needless to say, I did not have them install the gas line. Instead I found a certified gas installer who completed the job for $265.00. Axberg was going charge more than $900 dollars more. Axberg is dishonest and crooked with their high, and unjustified rates. Even though the person from Axberg sense my frustration, he suggested that I replace the humidifier water panel. He wanted $50 for the panel (that he had already taken out for the repair). I told him to forget it. I bought ten water panels online for $50 dollars (with shipping it was less than $60) and only takes a minute to change. I will no longer used Axberg for anything. Not only have lost me as customer, but I own another house that I rent to my brother, and manage my mother?s house. So in a sense they lost three customers due to their greediness. My response to Black Diamond's Reply to my Review: When I first saw the response from Black Diamond (Axberg), I decided it wasn?t worth my effort to respond. However, after thinking it over, I thought it may be beneficial to other people (possible customers) to reply back to Black Diamond?s response. So here?s my personal thoughts. First, I have to ask?is the response from Black Diamond serious? And is this a really a genuine effort to reach out to me? Or are they simply trying to make themselves look better after of a poor review? After all Black Diamond has my address, phone number and email. What else do they need to contact me? Why do they need to ask what the best way to contact me is? If they really want to reach out to me, how about writing me a letter, sending me an email or even try to calling and leave a voice message if I don?t answer? Why does a company, that truly wants to resolve a customer problem, need to ask on a website how to contact me? Okay, fine, maybe it?s a genuine effort. However, I do not see this a simple error of misquoting me the wrong price. I had an actual Black Diamond ?professional? (Gregg) in my house. He saw exactly what I needed/wanted before he gave me a quote. He even called someone at Black Diamond to ensure he was giving me the correct price. There was no mistake. Gregg was very clear with his quote, and knew I was not happy with it. The price quote to me was more than four times as much as another company. So, it seems to me, that either the ?professional? was incompetent or took me for a chump. Either way, there?s a major problem in Black Diamond. Even if it was a simple mistake then why was I charge $280 to install a $30-dollar part that only took 15 minutes replace. Once again, it seems to me that I was sized up as a someone they could take advantage of. I understand that a company has overhead and cost. I get they must make a profit. But, do they really need to charge over $200 dollars an hour? And then let?s not forget the ?professional? wanted to charge $50 dollars to replace the water panel that he had already taken out to repair the humidifier. If I can buy the water panel for $5.00 why was I going to be charged $50.00. Is it company policy to charge for labor even though the part had to be remove and the put back in with another job? This would be double dipping, which I would consider unethical. Or maybe it was just simply overcharging me 10 times the cost. Again, another unethical situation. My original review stands. I view Black Diamond (Axberg) as a dishonest company. If they really want to get a hold of me, they have my contact information.