I called Mike Carlson of Carlson Heating & Cooling to get an estimate on a new furnace and some additional duct work. Mike is very friendly on the phone and we arranged a time he would be in the area to provide the estimate. I had received three previous estimates and found Mike's to be the best value, in other words, the best product for my needs at the best price. Mike is very courteous, professional and honest. I found it refreshing that he did not try to "oversell" me on a more expensive product, and maybe even more importantly, he was willing to complete the work of installing heat runs and a cold air return in a crawl space for a previously unheated room. Another company seemed uninterested in anything other than installing a new furnace, one was nearly double the price for the heat runs and the third wanted to sell me a furnace that was a quite a bit more expensive. Mike explained the process, what I could expect, and was willing to answer all of my questions during the estimate and installation. The work took two days to complete and I explained that my father could be here for the installation one day and I would have to take off work for the second day. Instead Mike suggested that he would see my father on Friday and me on Saturday. He WILLINGLY worked on a Saturday for my convenience, at no additional cost! I am very pleased with Carlson Heating & Cooling.