At first, I was very pleased by his professionalism (took his shoes off when he entered our home) and his knowledge. The original installment date was in January (2014). After installing several of the windows and going to lunch, we were informed that we would NOT be getting our living room windows or patio door that day. We were told that the living room window (picture window with 2 side windows) was received damaged. We would not be getting our patio door installed either because he told us he measured it wrong. Our second installment date was scheduled for March 1-2 (2014): Saturday for the living room window(s) and Sunday for the patio door. Upon arriving Saturday, my husband was informed that we wouldn't be getting our patio door (AGAIN) because it broke when the company went to load it and ship it. (Really? Twice on one customers order?) I was very upset by this news. Why was there no mention of this to ME when he called me the night before, to confirm our 9 am appointment? After I opened up a discussion with him about my unhappiness over this deal, he restated that the original damage to the living room windows was NOT his fault...nor was the damage to the patio door this time around. He said that only the mis-measuring of the patio door at the beginning was his fault. He stated he 'forgot about the brick' when he measured the opening from the inside and not the outside. ((NOTE: We have an ALL brick home. How does a professional window installer 'forget about the brick' on an all brick home?)) Needless to say this did not calm me down and we negotiated a price reduction. Take 3. Our third installment date was this past Saturday (March 8, 2014). Showed up on time and got right to work. Only flaw today was that we didn't receive our warranty information. At the end of the day, I love the look of the windows and the patio door. I just wish that the over-all experience had been better. I am truly hoping that this guy just ran into some bad luck. Just wish I didn't have to pay such good money to experience it with him.