The plumber sent by Goode, George Makropoulos, arrived in a professional manner, on time, and ready to work. No plumber's crack here! George asked me a few questions about the ejector pump, and I was fuzzy on the details to say the least. My husband and I thought it may still be under warranty. He said he didn't want to "step on any toes", so he waited patiently while I found the info on the old pump and contacted the last company. After a very long time, the lady on the other end of the line discovered it was actually out of warranty and much older than either of us thought. At that point he asked again what I would like to do, gave me an estimate of the cost of replacement, and I gave him the go ahead to replace the pump. While he was replacing the ejector pump, he found that the check valve was stuck open and also in need of replacement. He even took the time to draw a diagram to explain the function of the check valve before replacing it, just to make sure I knew to what I was agreeing. He showed me the new ejector pump before he installed it, pointing out certain things on it. He answered all my questions about the nature of ejector pumps, such as seasonal work loads (most ejector pumps are replaced in the spring!), which part tends to wear out the first, so on and so forth. I'm a theater electrician, so the fiddly tech bits were interesting to me. When he was done, I asked about an Angie's List coupon that my husband knew about. He asked if we had an account, which we do, but because it's in another member of the association's name I didn't know the login info. Long story short, he gave us the discount even though I wasn't able to print out the coupon. Now, I would have gladly recommended him and his company to anyone who needed a plumber already, but that was the icing on the cake! It's always a potentially awkward situation when someone comes to work on your house, but George was extremely friendly and non-intrusive, and even my normally shy toddler had warmed up to him by the time he was finished.