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Reviews in Northbrook to Install Retractable Awnings
AThatcher Oaks Inc
After seeing a newspaper ad, I visited the showroom. A sales rep came to my home with awning material samples, measured and wrote estimates for the two awnings. After accepting the proposal and making a down payment the awnings were ready in two-three weeks. An installation appointment was made. The retractable awning was installed on the appointment date; however, the installers did not have tall enough ladders to install the second floor awning. On the second installation date, the weather was rainy. On the third installation date, it was discovered that the awning was the wrong size. On the fourth installation date, a part was missing. I received a telephone call from the sales manager who informed me that the company made the incorrect awning style. He gave me a choice of reducing the cost of the awning to reflect the style of the awning that existed or waiting a few weeks for the correct awning to be produced. I chose to accept the style of the awning that was already completed. The sales manager also reduced the price because of the installation problems that occurred and offered me a free winter cover for the second floor awning. On the next agreed installation date, I could not stay at home, but the awning was installed. At my request, the installer returned to change the drop on the awning.
- Jane L....
AAwnings Over ChicagoLand Inc
My sales consultant, George, was complete with all the information and cost on replacement of all three awnings. Jim the owner was very congenial in setting the time for installation. Don and Eric, the installers were very professional, clean and careful during the demolition and installation. Don explained the workings and care of the awnings in a very clear concise manner. Overall it was a very good and smooth experience, and the awnings look terrific.
- Antonio R....
We visited their showroom and were given information on their products and the installation was discussed. We were lookin at several options and Randy made an appointment to come out and make recommendations that would serve our needs. On the date of our appointment he called and explained he would be 15 - 20 minutes late which was appreciated. After surveying our options he recommended one that would work best for our needs and felt we would only be wasting money with our second option and felt only one awning would serve our needs. Two weeks latter they called to set up an appointment for installation and two workers showed up on time and did a very professional job. They took the time to instruct on the use and care of the unit and answered any questions we had. I would recommend this company. I am not sure they are the cheapest but their service is worth the cost.
- Richard G....
Rodney told us about the company, showed us where the awnings are sewn and assembled (on-site), demonstrated how the retractable awnings operate using the display models in the showroom, and answered all of our questions. He was knowledgeable and friendly and took all the time we needed to satisfy us. We made an appointment for the representative to come out to measure and write up our order: 18' x 10' retractable awning, front vertical screen, remote control and winter cover. The awning was ready about 5 weeks later and 2 installers came out, installed the awning, made the necessary motor adjustments, and instructed us how to operate the awning, both with and without (i.e., power outage) the motor. We've had it for almost 3 weeks now and we're very happy with the awning and our entire experience with Thatcher Retractables. I gave them an A for Price although we did not get another quote for comparison, but we are quite satisfied with the quality, appearance, and operation of the awning. We especially like that they are a local company, we could see what we were buying, the awning is made locally, and they are available if and when necessary in the future.
- Dianne W....
Russ came out and gave me an estimate after explaining all my options. The awning is made right here in the USA in Burr Ridge. Dan came out to install the awning 6/8 and explained how to work it, what to do in the event of a power outage.
- Christine B....
Being from England I know a high-quality retractable awning when I see one. I moved to Chicago from the UK and decided to install a retractable awning at my house. I looked at many reviews on this website and others and came to the conclusion that a retractable awning from [*** Link removed ***] was the obvious choice. Installed now for 4 1/2 years and have not had a single problem with it and don't expect to. We love it and use it frequently in the spring and summer months. My wife and I have only praise for the gents at Retractableawnings.com and commend them on offering high-quality European products, providing great service and a terrific 25-year non-prorated warranty. Cheerio Landon K.
- Landon K....
BRosek Home Maintenance, Inc.
they did a good job. They were unable to install the awning the way it was originally planned as the header above my deck was not right to handle the weight of the susetter but they quickly came up with a remedy that I was satisfied with. They even went out of their way to replace the siding on my house that was full of holes from trying to install the awning the first time, at no charge. I also had them come back for some handyman work and they did a great job. I'm also having them come back to replace an entry door on my garage.
- George S....
We researched several options and providers and chose Thatcher. I read several reviews and decided their product and company would be the best. The installation went fine except they couldn't do the installation on their first visit because one team member was not strong enough to assist in carrying the awning up to our third floor condo. One member was complaining about this. Probably should have kept that to himself. A new team member came back a couple days later and the installation went fine. However, I had to call Thatcher to find out when they were coming back out. They should have called me. It's been two months, and no issues. We love the product. I would recommend this type of awning to anyone living in a condo with a deck because it adds a new room and more space to enjoy.
- Stephanie M....
BThatcher Oaks Inc
Liked the fact they are a local company, from a service standpoint. Aside from a few mis-communications, all was good. The office person, Katie, was a big help.
- Liz O....
On 11/12/2019 a representative came to our home. He took the order for a retractable awning for our home and an $1800 deposit and a promise for an early Spring 2020 installation. We have not heard from them since. When i call I get a recorded message saying Thatcher Retractable has gone out of business and the customer list, contact information and Thatcher phone number was purchased by Exclusive Retractable. They also do not return phone calls. There is a letter on line from Rodney Alott, owner of Thatcher, that says he sold the business in December 2019. When you call the number you get a recording saying it's now Exclusive and they will get back to you, but don't. It also says that Thatcher filed bankruptcy in February 2020. If that is really true, I should have been notified as someone that is due a product/service from Thatcher. I have a contract from them for a $3699 awning that i never received. I question if Exclusive Retractable Awnings, Matthew Short - owner even exists. Possibly a fictitious company to help Rodney Alott avoid making restitution for the accounts that he owes money and services to.
Recent Review: They were timely and always cleaned up well. The workers were professional. Dan came out and inspected the work after it was done and to collect payment. They did a great job matching colors and materials. I plan on hiring them again.
Recent Review: They are a great company to work with and I would highly recommend them. They are very good workers and they are constantly working. These awnings are the exact same that I purchased many years ago, and they are the only company that makes this type of awning. Everyone else has pre-made awnings, these awnings, you have to make special. All of the storms I have been through, they have endured and I love these.
Recent Review: I would just go with them for awnings, but I wouldn't do doors or windows. I think the awnings are their specialty. The salesman didn't return a few calls, and didn't get back to me like I thought he should. They guys that put the awning up was really good.
Recent Review: Being from England I know a high-quality retractable awning when I see one. I moved to Chicago from the UK and decided to install a retractable awning at my house. I looked at many reviews on this website and others and came to the conclusion that a retractable awning from [*** Link removed ***] was the obvious choice. Installed now for 4 1/2 years and have not had a single problem with it and don't expect to. We love it and use it frequently in the spring and summer months. My wife and I have only praise for the gents at Retractableawnings.com and commend them on offering high-quality European products, providing great service and a terrific 25-year non-prorated warranty. Cheerio Landon K.
Recent Review: My sales consultant, George, was complete with all the information and cost on replacement of all three awnings. Jim the owner was very congenial in setting the time for installation. Don and Eric, the installers were very professional, clean and careful during the demolition and installation. Don explained the workings and care of the awnings in a very clear concise manner. Overall it was a very good and smooth experience, and the awnings look terrific.