We had our exterior entrance door replaced due to some shoddy work from another contractor (not this one). Hank replaced the old steel door with a fiberglass door with sidelight. He did an excellent job on the door. The door needed painting to match our exterior colors. The door was going to be painted a forest green color. We also needed the door knocker, door bell, peep hole and storm door installed, which was part of the original work. Hank said that we needed to pain the door before he installed the storm door or the frame would rot if installed on an untreated surface. We called back Faith to see about painting it and we needed to fill the painters entire day with work, so we gave him the door and surrounding framework inside and out as well as the baseboards that are along the stairway to the upstairs. The painter never came out to see the work, but Faith relayed the information to the painter on what was required and I talked to them as well. Painting day came and Marek, one of the painters arrives and asks my wife why we are painting the door. He wouldn't paint it if it was him. He kept telling her he wouldn't paint it if it was him. He would leave it white. But, we still had to give him other work to do since he was already here and still was required to be paid. After some back and forth with my wife, he was going to do what we had hired him for and that is paint the door. In the first place, there was no need for the arguments at the outset of the job. That gave us a bad taste in our mouths from the get go. He didn't do the painting but his other painter did. The other painter was saying that we needed tinted primer to be avaialble for him. We purchased the paint ahead of time for everything and asked told Faith that we had the paint and the type of door that had to be painted. No where in the conversations did any type of primer come up before the painting job. Anyway, the other painter seemed to settle down a little and started working. Well then he dropped the brand new lock handle set when he was taking it off the door and scratched it. Later, he was arguing with my wife about filling a hole with some wood filler because he didn't think it needed it. He told her and I quote, "why does it have to be perfect". Well, nothing is perfect, but if you are hired for something and the customer asks to do something that is in your scope of work, you do it and don't talk back. The other painter was very unprofessional. I was at work that day and I was communicating with Faith on the issues and told her that I wouldn't be paying her the full price because the painter scratched our brand new lock set by dropping it. Later, that day Hank got involved and went to our home to see what was going on. He was able to take care of the handleset entirely and fix it. No longer was it scratched. Basically he took it completely apart replaced the scratched piece and put it back together like he was the manufactuer of it! Hank saved the day! He took care of the other painter as well by setting him straight. Marek later came back at the end of the day tp collect payment and did apologize to my wife, but both painters were unprofessional from the start, which there is no excuse for. Also, Faith claimed "they treat your home like it is their own they are so meticulous with their work", well that wasn't the case at all. They weren't any different from contractors we encountered in the past. They just wanted to get paid and leave as quick as possible. If anyone did go above and beyond it was Hank and I would hire Hank again in a second! At the end of the day, everything got done that was agreed to be done. However, the other painter missed painting some spots on the door frame and trim. I told Faith this and she offered for Hank to complete it when he returned for the storm door install. I told her that I would do it myself. This is not Hank's responsibility since he is a carpenter and not a painter. It should have been done originally, but I didn't want those painters back in my home because of the awful first impression they made on us. I ended up finishing their job. Lastly, I will never hire those painters again, but will be giving Hank any work that he is willing to do for me in the future. I fully recommend Hank for carpenter services. I had to rate some of the services as lower than an A because of the awful experience with the painting. I had to average the services together (painting and carpentry). If I just received Hank's services then all A's would have been submitted, but due to the painters, something less is being submitted. They ruined the experience.