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Reviews in Northbrook for Metal Roof Installation
Recently I had a metal roof installed by DML USA that was highly recommended by a friend. They came to our home, showed us beautiful samples of metal roof that lasts over 50 years and explained differences between shingled and metal roof. We already replaced two shingled roofs within 18 years and I m confident this will be my last roof. At first I was reluctant because I am used to shingled roofs but now myself and my wife are extremely happy with this decision. I was worried about the noise but actually it s quieter now than before. We were very happy with the professional workmanship and the cleanliness of the area upon completion. I highly recommend this beautiful product & the workmanship by DML USA.
- Jolanta R....
CEnvy Home Services, Inc.
Follow-up once job was completed with concerns and additional work needed was unsatisfactory. They do not return calls, promised to schedule a technician within 2 weeks and have not heard back from them and cannot reach anyone on their telephone system..it just loops thru different extensions to leave a message... and no responses returned. Terrible customer service.
- Chris K....
FLogan Square Roofing & Tuckpointing
I'm surprised by the number of positive reviews as I had the opposite experience! I had an appointment with an estimate- 11 am. They didn't arrive until almost noon (apparently 11am was a window till noon?!), after I called to see where they were, as I took time off work to meet them at the house. At first the company told me I had the wrong day, but then realized they were confusing me with someone else. When the estimator arrived, he didn't get up on a ladder to properly evaluate the leak, and gave me a verbal estimate of what it would take to repair it. I asked for the bid in writing but never received it. When I called the company for the estimate 3 weeks later, they told me they were "swamped" and didn't want to take my project. I wish they could have been upfront with me from the get-go, as I wouldn't have waited 3 weeks for their bid and would have hired someone else. I guess a $2300 1 day project isn't worth their time, and the fact that I have an active leak doing damage means nothing. For the record, another company I had out for a bid did get up on a ladder and told me a different cause of the leak than this company- I don't know who to believe or trust at this point, but given the lack of professionalism, or basic common courtesy, I have a feeling it isn't this company!
- Carly M....
AMountain Valley Roofing
Minor delay at the beginning of the project due to unforeseen conditions on the project ahead of mine. They kept me informed and met the revised schedule.
- Roger F....
AHome Improvements Usa Inc
We recently had a Turtle Shell metal roof installed by Home Improvements USA. The process was very smooth and professional. Justin answered all of my questions promptly and followed up with me without being pushy. We had another high pressure salesman from another company that also manufactured and installed metal roofs, when I cut that guy loose he asked who we were going with and did not try to talk us out of the Turtle Shell product. During installation care was taken to protect the rest of our property from construction debris and the job site was left clean each day. They also did not rush through installation as I see many roofers do and instead took their time to do it right. During and after photos attached.
- Kimberly R....
ATop Property Services Inc
Very, very well! They put roofing on a small overhang added later, and at no additional charge. The roof looks great and we've had no problems, so the work was thorough. They were very pleasant to work with, and finished the work in a timely manner. We'd recommend them to anyone, and would use them again if the need ever arises.
- Martin E....
AOSMONDSON ROOFING & MASONRY INC
We are getting our entire house repainted and wanted to replace a painted metal roof above a bay window in front of the house. I requested a quote to replace and Scott called back immediately to discuss. He spent 15 minutes discussing with me and suggested I NOT replace the roof. Instead, he recommended repainting it in a copper paint. He does not benefit from this advice and lost an opportunity to bid, but now when I need roofing in the future I know that he is an honest and honorable guy and will be happy to call him again.
- Tim T....
CMichaels Roofing and Exteriors, LLC
When I called, I specifically asked if they did metal roofs and was told that yes they did. It took over a week for someone to come out to my house to take a look at the project. I had to call several times over the next week and a half to try to get a quote. I never got anything in writing. When I finally received a return call, he said that a metal roof is expensive, asphalt shingles would be cheaper. I said that I had done my research and I was aware of the additional cost as well as the pros (eg. durability) and cons (noise) of a metal roof and I would like a quote. At that point he said it would be about $25K - and said in a manner that made me feel like he was picking a number out of the blue an they really didn't want the job. So - they didn't get the job!
- Linda D....
AChampion Roofing Inc
Very impressed with the Champion Roofing quote given in March and how they answered our questions. In April, we called them back to do the roof work in early May, 2008. The job was scheduled for three days. The crew came early the first day and began ripping off the two layers of old roofing on the house and later on the garage. The wood was good underneath so they were able to begin right away on the new roofing working until dark. On day two and three, they continued with the new shingles and a second crew began replacing the gutters with four inch gutters and spouts. The evening of the second day of the job, we noticed our front bay window metal roof, which we had just repainted and caulked last Fall, had been ripped off and replaced with a shingled roof. We notified the company immediately and we were told the estimator made the decision when the roofers inquired, without notifying us. We asked for the old metal roof back. They did come back the next week to fix their mistake, after failing to convince us to keep the shingles. They installed a new metal roof and then applied two coats of paint and caulk at no cost to us. Other than the three ridges on the new metal roof being too high, the metal roof looks good. We were also compensated for two shrubs damaged by the gutter crew. We had a punch list after we looked over all their work on the job site and they agreed to all our requests. They generously left extra shingles for us, in case we need them later for repairs. The new roof, gutters, and trim look great. Thank you, Champion Roofing!
- Richard D....
ALen Roofing & Remodeling
Great. The roof took about 3 days and they managed to get it in before the snow started. The guys put up plywood to protect my plants as the slate came sliding off the roof and except for a few dings on a bay window metal roof there wasn't any damage.
Recent Review: In early April we got a detailed written estimate at a competitive rate. Chris was easy to work with and always easy to reach. Three weeks later we met with Heide who came over with samples of shingles and helped us select the style and appropriate color, and she did very well. Scheduling the work has many variables, especially weather, so using Chris' best estimates I anticipated work to begin late June or early July. Work began July 8. The work crews were superb. They worked from about 7:30am until sundown and completed the roofing, chimney, and skylight. The following week they completed the gutters and the siding where the gable vents had to be covered. This was a multi-national group of experienced craftsman who really knew their stuff. They were very pleasant to talk to and offered plenty of homeowner tips and advice. Very impressive! Work area was well tarped and cleanup was very good. One of them returned a couple of days later to scoop up any nails that may have been missed the first time. A big project is never perfect. There were several communication misfires starting when Heide did not show up as scheduled. I called and we rescheduled for the next day. And when I was told the dump trailer would be picked up from our driveway "Saturday morning" I did not anticipate the doorbell ringing at 4:45am to move the cars out of the way. Replacing the skylight was an adventure. There was no way to be able to see the product (Velux) in advance so we had to make our selection based solely on photographs and illustrations, and being a "special order" product there was no turning back. A and D did honor the originally misquoted price saving us $300. But later, after the skylight was installed, we discovered the transluscent "light filtering" blind, which we thought was the same as our old one, was virtually transparent and did nothing to block the hot sun. A new blind assembly (solar powered) had to be re-ordered at an additional cost of $400! However, Chris was agreeable to a compromise of $200 and the blind was replaced about a week later with the double pleated "room darkening" version. At last, the project was finished. So yes, communication could be better but by far the most important component is the workmanship which appears to be excellent. Well done, A and D!
Recent Review: Siding and Windows Group did an expert job at transforming our home from a cottage-like Craftsman to the Modern Farmhouse we envisioned. We asked alot of them and are very particular in our requests. From overhauling the exterior siding; to rebuilding the roof above our entry; to changing the traditional shingle roofing to metal roofing; or to removing unnecessary pillars and generally cleaning up the previous owner's style, they executed our plans flawlessly. The quality of their work is exceptional and they worked with us every step of the way to address any concerns we had or to gain our input on the best way to handle situations as they arose. Any complications were quickly addressed and their team was always very friendly and professional. We couldn't be happier with the outcome and will definitely be using them again!
Recent Review: Great From the time I contacted them, they sent my project manager Dennis to the house the following day. He inspected the roof and answered all my questions, and promised me an estimate in 2 business days which was then e-mailed to me. For those without e-mail, I also received a copy in the mail a week later. I also used the Angie's list coupon to get a $500 discount. After reviewing the contract and agreeing to the work needed to be done,the work was completed three weeks later and in only one day. I am meticulous about clean up, and the crew made sure my property and the adjoining properties on the other sides of the house were perfect before they left. They also used a leaf blower on the roof and gutters before they left, and a rolling magnet to pick up any stray metal.
Recent Review: Roof and skylight went great. Just like the other two roofs I had them do in the past. The Bay window looked like a third grader had done the job, in fact they originally left the flashing with several (six or more) nails bent over and the metal flashing dented by there hammers. Brian did come back to look at it and made an attempt at fixing....while it looked better afterwards,(he covered the flashing in the center part where nails were bent and flashing damaged by hammer stirkes) it still did not look right and Will County failed them on the job. Brain became vary angry and basically refused to do anything further. I have had to hire another company to repair the damaged flashing on the window and re shingle the bay window at an additional cost of $500.00. I have pictures to show the window before and after the job, should anyone be interested.
Recent Review: Last year I got 4 quotes for my re-roofing project. I was impressed with the re-roofing details outlined in the contract and 14 year no-leak guarantee offered. According to the city ordinance, homeowners are responsible applying for a roof permit for any projects; however, Udo kindly applied the roof permit on my behalf due to complexity of roofing requirement by the city. For various reasons, primarily due to the weather, the roofing project was delayed to this year. However, the company still honored the quoted price. During the whole process of re-roofing project, Udo was always responsive to any concerns and questions I had. The new roof looks beautiful. An unbelievable experience and very glad I went with a great, trusted company.
Recent Review: It went very well. They proved what I believed was the problem. The condo board refused to believe it was the roof that caused this problem for 6 years and I showed them it was the roof.
Recent Review: Shingles on my roof came off in a storm. I purchased a roof repair coupon for Trela Roofing. I called and they came out right away. After the provider got up on the roof and inspected the shingles I was advised that I did not need roof repair, I needed a new roof. I appreciated the provider's honesty and integrity. He also stated that since he could not help me, I should contact Angie's List to get a refund.
Recent Review: Quality Roofing was professional, knowledgeable, friendly, transparent, and fast. They answered all my questions and had almost immediate availability to handle our emergency roofing needs. They installed a new layer of modified bitumen rubber granulated surface roof membrane system. Our roof has multiple skylights, which was not a problem for them. I would definitely hire them again.
Recent Review: I had wonderful experience with Olson. Joe has everything worked out perfectly. All his teams: roofing, siding, gutters, worked as well oiled machine. No issues from the beginning to the end. Thank you Olson, Joe, Greg, Fedor,.. Marty all siding and roofing guys, for your work !