This was a disaster all around. The only reason I did not give them a complete F is that the president called to make amends. (If you read the reviews, it would seem that this is his full-time job.) Also, the maintenance guys are great. It's the sales and intall that are terrible. Note: this review is for service in June 2012. I haven't gotten around to writing the review until now, but feel compelled to do so, as I am still trying to figure out who to use for maintenance of my system and to assess whether or not I can install a damper in my system. I contacted All Temp in May 2012 to schedule an estimate on the replacement of my furnace in addition to scheduling a routine maintenance visit; this proved to be the first indication of problems. On June 1, service technician Armando came for the routine maintenance call and confirmed my concerns with my older system. However, I was informed that he does not do estimates at all, something I made clear I needed upon making arrangements to be home at the scheduled time. He called your sales-rep John Lillis to schedule an estimate. John called me a day later and we scheduled the estimate for a Sunday between 9 and 10:30am. On Sunday I had to call All Temp as John had not shown up within the scheduled timeframe. John called me back afterwards but failed to show up until after noon. We discussed replacing my AC unit since the current one was leaking Freon. I then explained to him my reasoning for the possible replacement of my furnace ? not because it didn?t work properly, but because I needed to reduce the footprint of the furnace to install a dependable whole-home humidifier to fix a humidity issue. Since I was replacing the furnace, I additionally asked for a quote on the installation of variable speed fan. When John explained the advantage of installing an electronic damper system, I said that would be great. He then mentioned that the installation team would need to open up the ductwork to see if this was possible; however, John failed to mention that this would require a second visit after the furnace installation. He also stated, in no uncertain terms, that All Temp would cover the expense of the crane required to lift the AC to my roof. After we came to an agreement on price for the specified work and equipment, John said that he would email me the contract and we set a time for installation the following Saturday, June 9. I wrote a check for the deposit in the amount of $2665. I hadn?t received my quote by Wednesday and I had to call All Temp, who then relayed a message to John, who then emailed me my quote late Wednesday night. I confirmed that we were set for Saturday. John added to the estimate the cost of the humidifier, which he didn?t have at the time of the quote. Bryan and Jamie showed up on time on Saturday morning to begin the repairs. They worked diligently and took care with my hardwood floors. At one point, I asked them about the humidifier and electronic dampers. They mentioned that there wasn?t room in my closet to fit the humidifier, in addition to the fact that they didn?t even have the parts to install the damper. I was very upset upon the realization that I was getting a new furnace that would not solve any of the problems I had mentioned in my discussion with John. I called All Temp, received your answering service, which then had Kelly call me. When I spoke to her and explained the situation, she said that she would have someone call me back. John calls and tries to explain to me why the electronic dampers could not be installed at this time. Clearly, this is something that was not explained to me upfront. I was expecting that the crew would arrive with all the necessary parts and equipment and if it could be done, installed at that time. John and Bryan spoke on how to rectify my humidifier solution; however no one ever discussed the situation with me. John never called back. Kelly never called to check on me. Bryan and Jamie installed some additional ducts that allow the humidifier to work, but effectively have prevented the possibility of installing an electronic damper. To make matters worse, upon the arrival of the crane needed to lift the AC unit to my roof, I was told that I was wholly responsible for paying the crane operator. This was not in my contract and John had specifically stated the opposite to me. I reluctantly wrote a check for $450 to the crane operator and subtracted the amount from my total bill. To add to the ridiculousness of my experience, a few days after the work, I received an invoice stating that I still owed the $2529, essentially the amount of my deposit. John managed to lose the deposit check I had given him! After a long letter to management, Rick (?) the president called me and apologized profusely. He refunded my money for the crane and gave me an additional discount for the trouble. He promised that someone would look into whether or not we could still install the damper. After a few calls to try and follow-up on that, I never heard back. Essentially, once we got the financial part settled, I never got any follow-up on my additional needs.