Northbrook Dehumidifier Installation

Arrived when he was scheduled.  Explained to husband workings of humidier and furnace.  Priced out competitive work and figured I saved $100 buying the "big deal".

An in home construction project had inadvertently disconnected the lines to an old dehumidifier and when the furnace was replaced the new one would not work. It was a tight space and a much bigger job than it initially seemed. They were timely, polite, honest and did great work.

Peter from Air-Blue was very professional and checked everything on our furnace with an electric starter.  He was able to test for air flow and found the problem.  We also had him replace the switch mechanism for the attached home humidifier unit.  Air-blue was professional in all aspects of business and customer service.  Recommended!

This was a disaster all around. The only reason I did not give them a complete F is that the president called to make amends. (If you read the reviews, it would seem that this is his full-time job.) Also, the maintenance guys are great. It's the sales and intall that are terrible. Note: this review is for service in June 2012. I haven't gotten around to writing the review until now, but feel compelled to do so, as I am still trying to figure out who to use for maintenance of my system and to assess whether or not I can install a damper in my system.  I contacted All Temp in May 2012 to schedule an estimate on the replacement of my furnace in addition to scheduling a routine maintenance visit; this proved to be the first indication of problems. On June 1, service technician Armando came for the routine maintenance call and confirmed my concerns with my older system. However, I was informed that he does not do estimates at all, something I made clear I needed upon making arrangements to be home at the scheduled time. He called your sales-rep John Lillis to schedule an estimate.  John called me a day later and we scheduled the estimate for a Sunday between 9 and 10:30am. On Sunday I had to call All Temp as John had not shown up within the scheduled timeframe. John called me back afterwards but failed to show up until after noon. We discussed replacing my AC unit since the current one was leaking Freon. I then explained to him my reasoning for the possible replacement of my furnace ? not because it didn?t work properly, but because I needed to reduce the footprint of the furnace to install a dependable whole-home humidifier to fix a humidity issue. Since I was replacing the furnace, I additionally asked for a quote on the installation of variable speed fan. When John explained the advantage of installing an electronic damper system, I said that would be great. He then mentioned that the installation team would need to open up the ductwork to see if this was possible; however, John failed to mention that this would require a second visit after the furnace installation. He also stated, in no uncertain terms, that All Temp would cover the expense of the crane required to lift the AC to my roof. After we came to an agreement on price for the specified work and equipment, John said that he would email me the contract and we set a time for installation the following Saturday, June 9. I wrote a check for the deposit in the amount of $2665. I hadn?t received my quote by Wednesday and I had to call All Temp, who then relayed a message to John, who then emailed me my quote late Wednesday night. I confirmed that we were set for Saturday. John added to the estimate the cost of the humidifier, which he didn?t have at the time of the quote.  Bryan and Jamie showed up on time on Saturday morning to begin the repairs. They worked diligently and took care with my hardwood floors. At one point, I asked them about the humidifier and electronic dampers. They mentioned that there wasn?t room in my closet to fit the humidifier, in addition to the fact that they didn?t even have the parts to install the damper. I was very upset upon the realization that I was getting a new furnace that would not solve any of the problems I had mentioned in my discussion with John. I called All Temp, received your answering service, which then had Kelly call me. When I spoke to her and explained the situation, she said that she would have someone call me back. John calls and tries to explain to me why the electronic dampers could not be installed at this time. Clearly, this is something that was not explained to me upfront. I was expecting that the crew would arrive with all the necessary parts and equipment and if it could be done, installed at that time. John and Bryan spoke on how to rectify my humidifier solution; however no one ever discussed the situation with me. John never called back. Kelly never called to check on me. Bryan and Jamie installed some additional ducts that allow the humidifier to work, but effectively have prevented the possibility of installing an electronic damper.  To make matters worse, upon the arrival of the crane needed to lift the AC unit to my roof, I was told that I was wholly responsible for paying the crane operator. This was not in my contract and John had specifically stated the opposite to me. I reluctantly wrote a check for $450 to the crane operator and subtracted the amount from my total bill. To add to the ridiculousness of my experience, a few days after the work, I received an invoice stating that I still owed the $2529, essentially the amount of my deposit. John managed to lose the deposit check I had given him! After a long letter to management, Rick (?) the president called me and apologized profusely. He refunded my money for the crane and gave me an additional discount for the trouble. He promised that someone would look into whether or not we could still install the damper. After a few calls to try and follow-up on that, I never heard back. Essentially, once we got the financial part settled, I never got any follow-up on my additional needs. 

The best! I will use this company again for sure! Mike and Glen were the installers - they were prompt, professional, very knowledgeable and super clean! It took 2 full days of work and I just can't say enough good things about them. Gary came out to handle the estimate at the beginning and he was also extremely professional. They all know their stuff and did an outstanding job!

Excellent service.  A little confusion on the time he was supposed to come to install it but didn't matter over all.  Scott, the installer, did an excellent job describing how the system worked, maintenance etc. Only item I was a little surprised about was that the system was a furnace-discharge-to-suction draft rather than a system with a built in fan/motor.  I didn't even know such systems existed, so  I do not know how it will work compared to the ones with the fans built in. (Hopefully better than the one I had which didn't work!).  In any event, I suspect these systems are cheaper.  Hopefully they are more reliable and I don't lose too much air flow through this bypass.  So I guess my one minor complaint was that this wasn't explained in the description for this Angies List special.

It was a wonderful experience. We were the first call of the day and he came early. He was very professional and even pointed out to us that our separate dehumidifier had a recall notice on it. He checked out the two furnaces, made sure we installed the filters correctly, serviced the humidifiers, and he put new batteries in our thermostats (if we we go on vacation in winter, we won't have to worry about the batteries failing, the furnace not working and then coming home to burst pipes). He went above and beyond what we expected.

I hired the company after they were recommended by a home builder. They were able to do air flow calculations without having to write it down. The previous company couldn't even calculate the air flow with a calculator or pen and paper. I have been much happier with them.

Excellent service! Technician diagnosed and fixed the damper issue as well as general maintenance work. I now have good air flow to my bedroom for the winter.

Very thorough job and checking things that I never thought to check such as air flow at the registers and at the filter.