They never gave me a written proposal, which in retrospect was a mistake for both of us. There was no negotiation up front. I accepted the price she gave me, even though it was higher than another bid I had gotten. But she seemed to know about plants, and I was looking to establish a relationship with a company that did more than just "blow and go". It turned out that I thought things were included that weren't. I thought trimming the boxwoods was included. It wasn't. Everything I asked about was an additional charge. I understand that she should charge for add ons, but everything felt like nickel and dimming. I asked if they would take a big pot to the alley, a 15 second walk. Paula said she would have to charge me for that. I was looking for a company who would go the extra mile (in this case 1/8 of a block). At the end, we did a walk through and there were a variety of things that she said they would do that they didn't. After I pointed them out, they addressed each one, but there was tension and it was getting uncomfortable. At a certain point I just wanted them to leave. The lawn still has dandelions and other weeds. They charged $250 for that and I didn't feel that I should have to point out every dandelion and other weeds that they missed. I didn't feel that they were professional, and I would not recommend them.