Would NOT EVER use them again! Feel like I wasted my money! It all started with a visit to the store in Lombard, IL. The sales person Sean was helpful at first and answered all my questions. The prices of the laminate seemed like such a good deal, even though the brands and quality of the laminate was slightly lower than other places I'd looked. I was worn down and sick of meeting with floor vendors (had gotten quotes from 3 others), so I decided to take advantage of the sale and put in an order for 1000 sq ft of Royal Teak laminate flooring at $1.79 per square foot. I also ordered 3.5 inch white primed baseboard and quarter rounds, underlayment, and some transitions. The price was somewhat reasonable, around $3,000 for the materials. Then he pulled out this delivery fee chart, and began telling me that the base delivery fee was $150, and then it would cost an extra $315 plus something else (I'm estimating) to actually bring the materials up the elevator into my unit. I wanted to save money, so I decided to have them deliver to my garage parking spot and I would bring up the materials myself to save approximately $500. I also talked to Sean about estimating the cost of installation. Fully aware of the approximate measurements and scope of the work, Sean estimated that the installation service would cost between $2500-3500. This rough estimate was part of the reason why I went ahead and purchased the materials on my first visit. LL sent a subcontractor to measure my condo. Unlike all of the other vendors I had spoken with who used laser measuring devices, LL's subcontractor used a regular measuring tape. I asked the subcontractor questions about the installation, and he told me he would expect to send 3 to 5 workers to do the installation, and it would be done in 2 days. A few days later, the installation cost estimate was emailed to me. Instead of a reasonable cost, he was estimating $4900!! I was incensed, and immediately called the store to complain. I provided Sean with an estimate I had received from another vendor I had interviewed for the same work, and showed him how the cost estimated was much much less (about $3500). Sean told me that LL has a "matching" policy where they will match the lowest price of another vendor. But then I didn't hear from Sean for 2 weeks. I finally called and told him that, if I didn't hear from him within 24 hours (since Sean is not always at the store and I frequently had to leave VMs for him as no one else could help me), I wanted to cancel my order and get a full refund. Sean did call me the following day, and we talked about how I had already begun ripping out my own carpet to save those costs by doing some of the work myself. He then presented me with a new installation estimate which took out the services that I did myself, and presented it as if they were matching my other lower bid. No, it wasn't matching at all, they just removed the services I did myself. But it was lower and more affordable, so I decided to go forward. Next came the delivery. The delivery guy called me the night before to give me a window (9-11 a.m. on Saturday). He didn't show up until about 12:30. They loaded the two pallets of flooring and other materials into my parking spot, shoved a form in my face to sign receipt (the form did NOT list the items supposed to be delivered), and left. A few days later, when I began bringing the materials up to my condo, I noticed that they had failed to deliver 2 of the 4 transitions I ordered. I called the store and spoke to George, who told me he would make sure that the service provider stopped at the store to pick up the transitions before beginning the installation. THIS WAS A LIE -- THIS WAS NEVER COMMUNICATED TO THE INSTALLER, AND THE INSTALLER DID NOT PICK UP THE TRANSITIONS. Instead, on the morning the installer began the work, I called the store and spoke to Sean about what had happened, and Sean didn't even seem to believe me that the 2 transitions weren't delivered. I had to send my mother to go to the store (which is not close) to pick them up. Then came the installation. At the confirmed time, 2 guys showed up at my condo to install the floor. The first guy was the "business" guy who did hardly any work, and was very negative, blaming me up front for not purchasing enough materials and I told him I ordered what LL's measuring guy told me to order. Apparently Sean had also mistakenly taken off of my order the installer's charge for installing the baseboards, even though there was a charge for installing the quarter rounds (which must happen AFTER baseboards) and I ordered new baseboards. I had to speak with someone from the national office, then with Sean again when the store finally opened, and pay an additional $430 (which included a discount) for installation of the baseboards. Sean blamed me saying he though I was installing those myself. I said no, I REMOVED the baseboards, but how could I install them? Despite all of this, the installers began working. They were pretty diligent, although the 2nd guy did most of the work. Not only had I expected 3 or 4 guys instead of 2, but the first guy left early both days and took many breaks and phone calls during the 2 days! I hadn't realized the installation would create so much dust (the measuring guy had downplayed this), but it was hard to breathe and the 2 guys didn't wear any safety masks or anything nor directed me to take any precautions. The guys didn't do ANY preparation or cleaning of the concrete floor underneath, so I was glad I had vacuumed and done my best to clean it before the work began. I think any other professional would have done prep work though, shows these guys were unprofessional and just horrible. I should also say they barely spoke english, so it was hard for me to communicate with them. One guy was native spanish, while the other was polish or some similar language. On the 2nd day, right around noon, I was told that the measuring guy had under-measured the baseboards and quarter rounds, and I had to go to the store and buy 24 more feet of matching trim. I went to Menards since it is much closer than the Lombard store. At around 3:00 pm, the "business" guy asked me to sign a form acknowledging the work was done, because he wanted to leave. I argued but he would not be stopped, so I signed it. He then left the 2nd guy to finish up all the work (again). The 2nd guy was a good worker and finished everything in a couple more hours. Overall, the installation was Okay but not great. I can clearly see the guys cut some corners, There are "soft spots" in several places because they should have prepped the floor or done leveling, but Sean had told me not even to consider leveling because it's so expensive, he just dismissed it. There is another place near a doorway where they clearly put two pieces of cut wood together (not using the locking system), and I believe this is already bubbling at the cut. There are many places where the baseboards and quarter rounds do not line up well or were installed crookedly. They left telling me to caulk and paint the baseboards, which I wasn't expecting to have to do (no one told me this ahead of time), and I truly hope this will help to "hide" some of their bad work. They also didn't do a good job cleaning up. They only used a broom to sweep up the tons of sawdust everywhere, and I had to vacuum and mop myself. I had expected they would bring a shop vac but they didn't. They put all their garbage into bags and did not remove it, but I had to dump it in my building's dumpsters. Also, in the end I had 4.5 EXTRA boxes of laminate. So the measuring guy clearly under-measured for the baseboards, and over-measured for the flooring, which also resulted in me paying much more for installation charges that were not needed or done. I took back 3 of the unopened boxes to the store and they refunded my money less a 20% restocking fee, even though it was their fault for over-measuring. Now, people keep asking me, "How's your new floor?" I can't even appreciate the floor because I"m so upset with the whole process and how so many thing had gone wrong. I would NEVER recommend this vendor to anyone. The floor does look like laminate and not real wood (although it never had any bad smell like others experienced in the past with LL laminate). People who see it say the floor looks beautiful, but I don't believe them (kind of like how you tell a new mother her baby is beautiful even if it's ugly). I just feel like I wasted my money. Overall, it's clear that Lumber Liquidators: (1) has slightly lower-quality products; (2) uses lower-quality subcontractors for installation; (3) tries to cut corners or tack on costs anywhere it can; (4) doesn't care about the end product, only the money; and (5) doesn't communicate at all between the national office, the store, or its multiple subcontractors. Sure, they are cheap, but you get what you pay for, and they are a waste of money. I would never use them again.