The installers arrived later, but with a phone call. No problem. They then quickly worked to dig up the inside foundation, install a Triple Safe Sump pump, channel system, and a radon system. They were professional, got the work done in 2 days, and came back once to install something that was left out prior to. We have not had any major rains as of yet, so I don't know if it works, but I'm assuming if everything was installed properly, we will have no problems. The radon system was installed, and it is working. However, it took our radon from 5 to 2.7. While this is a reduction, it is still above what the government suggests as acceptable for a radon system (the little pamphlet that comes back with the radon test results said to try and get the gas to below 2). We called Midamerica on this and they said they would come out and check. They did, and they were prompt. It was suggested that we test again, at our expense, and then they would try and seal around the dewatering system to prevent gas coming up or down through that. We have not received our test kits to retest the gas, and when we do I will add to this post. Midamerica said, contractually, all they had to do was to get the radon below 4. While this is the case, since we spent nearly $1000 on the system, I would like it to be below the recommended 2. In all, I would recommend Midamerica, as of today, to anyone needed a dewatering system. The installers worked well and quick and were professional. They promptly addressed our issues. Additionally, I will add to this review once we have had a large rain. Update: They are working with us to mitigate the radon to under 2. A man came out and sealed the dewatering system further to prevent air from coming up through the ground. They gave us 2 more tests and we will test again. They have been great about working with us. After the two tests, the radon is under 1. Good stuff! The dewatering system also needed to be buried outside. It wasn't done initially because the ground was frozen. They contacted us, and promptly buried the pipes outside. We have a watering system outside, and I don't think they hit anything. I will have to check on that. But I know they were careful. We also needed more pipe outside, so as to ensure the water was piped far enough away from the house. They came out and did that for an additional fee. Update: we have had tons of rain, and were able to test if the system worked. It did keep buckets of water out of our basement. However, something was not installed correctly, as all of the cement poured over the trench is completely damp. When we called, we were told this was normal. However, it is not normal to have water wicking up through the floor. We opened the little access points to see what was up in the channels, and there is an inch to two inches of sitting water. We think this wasn't graded properly and the water isn't draining into the sump as it should. We insisted that someone come out, and the woman on the line was very rude. The earliest someone could come out was in a month. We paid thousands of dollars for this, and it should be working correctly. Waterproofing shouldn't mean water wicking up through the cement they poured. I will update when they come back and check it. Update: Gary came out around 4:30pm on July 22, 2015. This was after a month of waiting. When I asked when he would arrive, the same rude lady that I spoke to earlier, said she couldn't give a time, but that it would be late afternoon. So, I waited by the phone all day until he called. When Gary arrived, he was immediately rude and condescending. There are areas of the channel in the floor that are not connected underground with the plastic. These are the areas where there is the most water wicking up through the cement. When Gary spoke with me, he consistently was rude, abrasive, and condescending. He told me it was condensation and there was nothing else he could say. When I asked for further explanation, Gary said, "What do you do?" He then said, "I have worked at this job and been in the classroom for years." He then said, after I told him my line of work, "I wouldn't come to your job and tell you how to graphic design. I wouldn't tell you how to draw the lines and where to put the pictures." This was unprofessionalism to the extreme. He continued this unprofessionalism every time I asked a question, and then proceeded to tell me that if he were to open the little access panel to check inside the channel system, he would charge $65 for an evaluation. He said he would waive the fee, but I am not sure if that will happen. Overall, I am dissatisfied with the customer service, to say the least. Basically, the answer is that this water around the perimeter is because we have a humid basement and if we want to alleviate the problem, we need to install a (surprise!) very expensive dehumidifier in the basement. Guess who sells those? You got it. I have recommended this company to two other people. I now regret that. Perhaps there are good experiences with Midamerica Basement. Maybe it depends upon whom you are designated. Gary was from Iowa. Maybe those locally are more professional. Who knows. But, I do know that I will never recommend this company. Perhaps if there were a level of professionalism and general customer service, this story would end differently. Update: August. 2015: they decided to give us a trial of a dehumidifier to see if that will help the problem. We are unsure if it has helped because we have had little rain. I'm not certain, aside from redoing the perimeter, that they could fix this. I'm pretty sure it was simply installed incorrectly.