Felipe was very friendly and helpful in explaining all of the work he was doing and took the time to make an additional pass through the pipes from my home to the sewer main so that I don't encounter similar problems from root growth for many years to come. He also took the time to properly cover the area around where he was working and made sure to put covers on the wheels from his machinery to make sure that my home did not get any dirt and floors did not get any scratches while he was working. Unfortunately, my main drain pipe connecting my home to the main sewer had severe root damage and Felipe was not able to clear all of the root debris. However, he was quick to call his supervisor, Gary, who was able to come to my home within a half hour of being called and inspected all of my piping with a camera and was able to pinpoint the exact location of the problem. He was also able to explain all the work he was doing and was realistic in his recommendation that I needed to have a portion of my main drainage excavated and replaced due to the severity of the damage. Gary was also very helpful in immediately scheduling repair services, handling all of the paperwork related to getting permits for upcoming work, and helping me secure financing for the future work that will be performed. In all, he spent about 90 minutes with me to make sure everything was in order for upcoming work prior to leaving my home so that I can rest assured that everything will be taken care of in a timely and accurate manner. I would absolutely recommend Roto-Rooter for any plumbing/sewer work in the Chicagoland area. They were quick to schedule an emergency evaluation (they were here the next day- and I called on a Sunday evening), performed quality work, and had great customer service.