A fire destroyed our home in March 2012. Menold's was contracted to complete the job in four months. Our project manager was unprofessional, nasty, and obstinate. He met with us several times to discuss the project and never wrote anything down, and as a result, he forgot several things that were pointed out, and he refused to go back and address them later. There was a complete communication black-out. In the beginning we all agreed that most communication would be by email, and our emails were only replied to four times out of fifty or more. Our attempts to be involved in the process, to understand the company and their ways was met with disdain, disrespect, and refusal to answer even the basic questions. It was unbelievably frustrating. Twice, the owner of the company suggested that it might be better if we "parted ways" if we couldn't trust them to do a good job! They promised us that someone would be on the property every day until the project was complete, but the project took twice as long as promised. The Lead Carpenter had 14 other projects besides ours! It was a complete sales ploy to get our business, and their treatment of us as a customer was terrible-the worst we have ever experienced. Our possessions were put in storage for eight months, and when we asked to get some things that were needed, we were told simply, No. Each and every time we asked for something, whether it was an invoice with more information, possessions in storage, changes to the project, we were told simply, No, at first. Only when we persisted and refused to take no for an answer, and after weeks and weeks of waiting and wondering, they would back down and relent to our request. They didn't begin to clean our possessions until four months had passed - all the smoke and water damage had to wait for four months before they did anything to clean it. Their warehouse/storage area is unorganized and dysfunctional. Much of the furniture that was returned at the end was damaged while in storage (small nail holes across the bottom of the furniture). We asked for transparency and information, and they refused to give it to us, and demanded that we trust them. When they made a mistake they would not take responsibility for the mistake. They ordered the wrong replacement windows and installed two different types of windows, then refused to change them. After three months, they finally gave in and changed them, but it took a great deal of time, effort, and pressure to get them to make things right. The final invoice had to be revised three separate times, as they tried to charge us for work that was not performed. I had to threaten them with a complaint to the Attorney General's office for fraudulent billing before they complied and revised the invoice to our satisfaction. The project manager repeatedly insisted on below-par quality for replacement items and components and we had to fight for the same quality that we had before the fire. Some of their subcontractors did shoddy work - the painters painted the basement in the dark!, but thankfully, we insisted on a few subs, so for the most part, we were happy with the quality of the work performed. They refused to install a closet in the master bedroom! They 'finished' the project and left us without a closet. The loss we encountered as a result of the fire was nothing compared to the stress we endured with Menold's on the job. We could never, in good conscience, recommend Menold's for anything.