Design first did a great job with the design of our job, picking out of materials, architectural drawings, and completion of the job within a reasonable time frame. The scope of the work included creating a vaulted ceiling over an open floor concept that included a new kitchen, living, and dining space. We loved the work, with the exception of the newly installed wood floors had large 1/8" gaps between slats in many areas. I brought this to the attention of both the installer and the supervisor of the job who responded that it was normal for these gaps to occur upon installation and that they would get better over time. As it turns out, that is not true. Over time, the gaps worsened. The remodel included a 5-year warranty on the work, and to Design 1st's credit, they did send someone out to try to fix the problem and fill the gaps with putty, and refinish the floors. Once again, I had concerns that this was not a permanent fix, and that the gaps would be noticeable as the putty broke down. In less than 1 year after re-finishing the floor, all of the original gaps are back and the floor remains in so-so shape, as it was when initially installed. The wood floor was only one minor issue. The major issue had to due with improper ventilation of the vaulted ceiling. After a few years, we had noticed that during the winter months, the ceiling would start to show water spots in certain areas. As it turns out, it appears that ice-damming was to blame for the water issues we were experiencing. All this was discovered, due to Design 1st coming in to investigate the root cause of the issue. (Again, kudos to design first for trying to stand behind their work at this point) The problem occurred when I insisted that Design 1st was responsible for the ice damming occurring due to improper ventilation of the vaulted ceiling. (As a matter of fact, their was NO ventilation of the vaulted ceiling as no vents were installed under the soffit and the baffles that were installed between the joists were not joined front to back, allowing the batts of insulation to pinch off any airflow to the roof peak -if there was even airflow from the ventless soffits). Design 1st claimed the insulation was done correctly and that the roof was responsible for the ice damming. (In fact, ice damming is caused by improper ventilation) When I spoke with the owner of Design 1st concerning the improper ventilation of the vaulted ceiling, and evidence that moisture and condensation was evident in the entire living space that was remodeled, he simply stated, that the roof caused the ice damming and it has nothing to do with the improper ventilation. Knowing that I, my wife, 1yr old daughter, and 5 year old daughter were currently displaced from our home during this time, and wanted to get back into the house as soon as possible, he offered to simply fix the one exposed section of the ceiling and ventilate only the north side of the ceiling, rather than trying to properly ventilate/insulate the entire ceiling of the remodeled room. Knowing I would need to go a timely and costly litigious route in order to try to have Design 1st take responsibility over the ventilation issue, I reluctantly agreed to have them try to fix the north facing side of the ceiling and ventilation only. Here are the pictures of how they decided to ventilate the north side soffits. You be the judge on the qualify of workmanship and if you would want your house to look like this.