Rupert Dishwasher Repair

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8
Reviews
Recent Review: It didn't cost me anything, as it was under warranty. They were excellent. They get high ratings. I would use them again.
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Recent Review: Brian always manages to come to my house to repair my appliances within a day or two of my initial call. This is a priority for me in hiring any repair person since I live in a rural area and whomever I hire has to travel thirty miles or more to get to my house. Brian arrives on time and on the date he specified, and remarkably, he doesn't charge for the fuel he uses in getting here. He is almost always prepared with the parts he needs in his truck and, if not, returns with it as soon as possible. He is knowledgeable and effective; I have never had to call anyone else to fix what he's done. In addition, I've used Brian for nearly ten years and so feel my review presents a better picture of his work over time. I am actually surprised that he doesn't have a better grade on Angie's List since I would wholeheartedly give him an A.
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Recent Review: Overall, I was very pleased with the service of Mr Appliance. They were very efficient and were able to complete the repair quickly. Their prices seemed fair.
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Recent Review: Allen is always professional, and honest.I would highly recommend Old Dominion Appliance Repair
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Recent Review: My dishwasher wasn't draining so I called several appliance repair companies. The only one who called back told me it would be a week before they could come to my house. I remembered Mr. Tocheri from several years ago when he fixed my dryer (it's still working), so I gave him a call. He answered the phone and told me he would arrive the same day, between 11:00-noon. He was right on time at 11:00, fixed my dishwasher (a piece of plastic was causing a blockage), and only charged $67 for almost immediate service. He is great.
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4
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Recent Review: Everything went very well, I always use ACE and recently found out that the rental property management in town uses ACE as well. Dishwasher was repaired and he even showed me some things on it in case it happens again. Overall great company to call if you need appliance repair.
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Recent Review: I've been using them for years. He was just amazing, he was very nice. They were very understanding.
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Recent Review: He showed up immediately after our call (with his wife, which was slightly unprofessional), but he did a great job repairing and cleaning out our dishwasher. He told us to only use cascade powder from now on to prevent the same problem in the future. Great price ($65) and great service. He was very friendly and stayed for about 1.5 hours until the job was done. He left his card and a 90 day guarantee. Use this guy for all fridge/dishwasher repairs!
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Recent Review: ABSOLUTELY HORRIBLE!!!! DO NOT USE THIS COMPANY AT ALL!!!! Here is my story (the story apparently the owner was not concerned with). My brand new Samsung dishwasher died on 1/6/14. I called Samsung and placed a warranty service request. They told me NW Appliance (from this point on referred to as NWA) would respond between 8-12 on Wednesday 1/8. At approximately 11AM on 1/8 I called NWA to see if someone was en route. I was told the call was cancelled by Samsung?! The lady who answered the phone, Debbie, said it was possible that the call was not accepted in the allotted time frame because she was off the day before and the owner's wife has no idea how to deal with warranty calls. However they could respond on Thursday, 1/9 if Samsung agreed. I called Samsung back, Samsung had no record of cancelling the call (hmm?) and said NWA was still the assigned contractor. Thursday a young technician from NWA responded, he huffed and puffed and made annoying comments about having to pull the entire dishwasher out from the wall (something I had not complained about until now...I work in the industrial service industry and this is completely unprofessional, but I just wanted the repair done). Turns out to be a cracked drain line (this caused the drain pump to constantly run, no leaks, just running motor) and said the part would be between 1-2 weeks out? Really? Later that same night, I washed the dishes, ran the disposal, reached under the sink for more soap and found water and food debris all over! The technician did such a sloppy job that he left the drain line off and everything that went down the sink was now under my sink! It was a mess! I called and complained that night and the next day I  received sort of an apology from the tech.....the tech was rather embarrassed.  Later that same afternoon, Thursday, 1/9, Samsung called to check on the quality of service I received...so I filled them in on everything to date. They said it was ridiculous that I should have to wait 1-2 weeks for a new drain line and that they would call NWA to tell them to ask for it overnight. Later I called NWA to confirm that had happened, they told me it would not be shipped overnight because they don't work Saturdays, so the part would arrive Monday 1/13. I said I understood and that if the part arrived Monday, then I could expect them out on Tuesday 1/14? Debbie agreed. I received no call on Monday to schedule service, I called NWA around 4 PM and was told Debbie was gone, no way to reach her and the woman I spoke with had no clue how to schedule or if the part had even come in...she could NOT even check!? Instead she told ME to call back Tuesday...I said no, I should not have to call and babysit you, NWA should call me in the morning and tell me what is going on. By 10AM the following day, 1/14, I still had not heard from Debbie so I called. She said the part had not arrived, did not know if it was sent overnight and NEVER agreed to come out on Tuesday as we discussed. She did say when UPS delivered their parts she would check to see if it arrived and call me back….when she called me back, she said the part was not there and was in Portland OR and she did not know when it would arrive. About an hour later I called Samsung to see if there was anything they could do to help. They understood my concerns and have been more than happy to help…apparently the drain line, which should have been ordered to ship overnight on 1/9 is not scheduled to arrive now until late 1/15 – 6 days later! Samsung and I agreed to wait and see if NWA called me by noon on Thursday 1/16 (as Debbie at NWA promised to Samsung). Roughly 15 min after that call to Samsung, Tracy O'Brien, the owner of NWA called me. I was pleased he called and was expecting him to apologize for all of the issues and run around I have had with his staff…instead he insulted me, curse at me and said they were sick on my constant follow up to my service call with him. I quietly listened to him and when I started to reply, he cut me off and said he did not want to hear it….and he said he had just decided he no longer wanted to repair my dishwasher. He continued to berate and belittle me, I asked if I could respond and talk to him, he said no, he didn't want to hear anything I had to say and continued. So I did what any person would do when faced with such rudeness and unprofessionalism…I hung up on him. I have called Samsung back, they are aware of the issues and Samsung is sharing it with their Procurement and the Contracts Administrator. I now have a new company who actually seems very eager to assist me, has called me to schedule my service call sooner than originally scheduled and voluntarily told me they would also call the day before to confirm service and when they are 30 min out. Having spent over 15 years working in the service industry as an Account Manager and Sales for major accounts such as Hilton, Sears and commercial highrise buildings, just to name a few; I can tell you communication is where customer service starts.  Yes, technicians and office staff make mistakes and get sloppy, but you NEVER CALL A CUSTOMER TO BELITTLE AND BERATE THEM FOR YOUR COMPANY'S POOR JOB. I realize NWA makes very little money doing warranty work for manufacturers, but they do the work as a way to introduce their company to the end consumer in hopes that sometime down the road when that consumer has a problem that is not covered under warranty, you, the consumer, will call them back. My husband and I will never, ever call NWA for anything. In fact we have already made certain our friends are aware of this company and avoid them. Very foolish business decision NWA....did you forget you live in a very small community? If you want no communication, no follow-up and lousy, sloppy service then NWA is your company. UPDATE ON NORTHWEST APPLIANCE AS OF JANUARY 17, 2014 - Not only is this company rude and has absolutely no follow up or communication skills; but their technicians are incompetent! Turns out my problem was not a "cracked" drain line (which is now shredded courtesy of how their technician shoved it back into the wall)....but it was a bad sensor! Thank goodness a company who knows what they are doing came out....if NWA had continued on the problem would still be going on! Good Riddance Northwest Appliance!

Reviews in Rupert for Dishwasher Repairs

AMr. Appliance of Southeast Idaho
Overall, I was very pleased with the service of Mr Appliance. They were very efficient and were able to complete the repair quickly. Their prices seemed fair.
- Kimberly F....
AOLD DOMINION APPLIANCE REPAIR
I was referred to Old Dominion by another repair business because they did not service my area. I left a message and they returned my call immediately. They were very flexible with my schedule and we set up an appointment. Alan showed up promptly at 8am. He troubleshooted my dishwasher and was determined to fix whatever was preventing it from draining. I am very pleased with this company and would definitely hire them again. Alan was very friendly and personable and most importantly, honest.
- Leeann M....
ATocheri Appliance Service
My dishwasher wasn't draining so I called several appliance repair companies. The only one who called back told me it would be a week before they could come to my house. I remembered Mr. Tocheri from several years ago when he fixed my dryer (it's still working), so I gave him a call. He answered the phone and told me he would arrive the same day, between 11:00-noon. He was right on time at 11:00, fixed my dishwasher (a piece of plastic was causing a blockage), and only charged $67 for almost immediate service. He is great.
- Shelly S....
AAce Appliance Repair
Everything went very well, I always use ACE and recently found out that the rental property management in town uses ACE as well. Dishwasher was repaired and he even showed me some things on it in case it happens again. Overall great company to call if you need appliance repair.
- Liz T....
AProtech Service
He diagnosed the problem quickly, gave us options, and was overall great. He couldn't replicate the dishwasher stopping mid-cycle while he was here, but he gave his best guess that it was a bad control board. He said he could order the part for us, install it, and see if that fixed the problem. If it didn't, he said he'd not charge us for the part, come and take it out, and try to figure out what else could be wrong. The leak was an easy fix and he installed a new seal. The control board ended up being the problem and now dishwasher works great. Took about a week (mostly waiting) and 2 service calls to finish the job because he had to order the part. They only charged us for one service call, so I thought that was great.
- Shannon W....
AWALKER APPLIANCE & REFRIGERATION
He showed up immediately after our call (with his wife, which was slightly unprofessional), but he did a great job repairing and cleaning out our dishwasher. He told us to only use cascade powder from now on to prevent the same problem in the future. Great price ($65) and great service. He was very friendly and stayed for about 1.5 hours until the job was done. He left his card and a 90 day guarantee. Use this guy for all fridge/dishwasher repairs!
- Jefferson H....
ABrian's Appliance Repair
Brian always manages to come to my house to repair my appliances within a day or two of my initial call. This is a priority for me in hiring any repair person since I live in a rural area and whomever I hire has to travel thirty miles or more to get to my house. Brian arrives on time and on the date he specified, and remarkably, he doesn't charge for the fuel he uses in getting here. He is almost always prepared with the parts he needs in his truck and, if not, returns with it as soon as possible. He is knowledgeable and effective; I have never had to call anyone else to fix what he's done. In addition, I've used Brian for nearly ten years and so feel my review presents a better picture of his work over time. I am actually surprised that he doesn't have a better grade on Angie's List since I would wholeheartedly give him an A.
- Marisa E....
AAce Appliance Repair
I called one evening and he showed up the next day. He located the problem on my fridge and fixed it. He only charged my his service call as he was here less than an hour. He also caught the dishwasher problem and is ordering a new part that will be here in a couple of days. Great job!!
- Dennis B....
FNORTHWEST APPLIANCE HEATING AND AIR CONDITIONING
ABSOLUTELY HORRIBLE!!!! DO NOT USE THIS COMPANY AT ALL!!!! Here is my story (the story apparently the owner was not concerned with). My brand new Samsung dishwasher died on 1/6/14. I called Samsung and placed a warranty service request. They told me NW Appliance (from this point on referred to as NWA) would respond between 8-12 on Wednesday 1/8. At approximately 11AM on 1/8 I called NWA to see if someone was en route. I was told the call was cancelled by Samsung?! The lady who answered the phone, Debbie, said it was possible that the call was not accepted in the allotted time frame because she was off the day before and the owner's wife has no idea how to deal with warranty calls. However they could respond on Thursday, 1/9 if Samsung agreed. I called Samsung back, Samsung had no record of cancelling the call (hmm?) and said NWA was still the assigned contractor. Thursday a young technician from NWA responded, he huffed and puffed and made annoying comments about having to pull the entire dishwasher out from the wall (something I had not complained about until now...I work in the industrial service industry and this is completely unprofessional, but I just wanted the repair done). Turns out to be a cracked drain line (this caused the drain pump to constantly run, no leaks, just running motor) and said the part would be between 1-2 weeks out? Really? Later that same night, I washed the dishes, ran the disposal, reached under the sink for more soap and found water and food debris all over! The technician did such a sloppy job that he left the drain line off and everything that went down the sink was now under my sink! It was a mess! I called and complained that night and the next day I  received sort of an apology from the tech.....the tech was rather embarrassed.  Later that same afternoon, Thursday, 1/9, Samsung called to check on the quality of service I received...so I filled them in on everything to date. They said it was ridiculous that I should have to wait 1-2 weeks for a new drain line and that they would call NWA to tell them to ask for it overnight. Later I called NWA to confirm that had happened, they told me it would not be shipped overnight because they don't work Saturdays, so the part would arrive Monday 1/13. I said I understood and that if the part arrived Monday, then I could expect them out on Tuesday 1/14? Debbie agreed. I received no call on Monday to schedule service, I called NWA around 4 PM and was told Debbie was gone, no way to reach her and the woman I spoke with had no clue how to schedule or if the part had even come in...she could NOT even check!? Instead she told ME to call back Tuesday...I said no, I should not have to call and babysit you, NWA should call me in the morning and tell me what is going on. By 10AM the following day, 1/14, I still had not heard from Debbie so I called. She said the part had not arrived, did not know if it was sent overnight and NEVER agreed to come out on Tuesday as we discussed. She did say when UPS delivered their parts she would check to see if it arrived and call me back….when she called me back, she said the part was not there and was in Portland OR and she did not know when it would arrive. About an hour later I called Samsung to see if there was anything they could do to help. They understood my concerns and have been more than happy to help…apparently the drain line, which should have been ordered to ship overnight on 1/9 is not scheduled to arrive now until late 1/15 – 6 days later! Samsung and I agreed to wait and see if NWA called me by noon on Thursday 1/16 (as Debbie at NWA promised to Samsung). Roughly 15 min after that call to Samsung, Tracy O'Brien, the owner of NWA called me. I was pleased he called and was expecting him to apologize for all of the issues and run around I have had with his staff…instead he insulted me, curse at me and said they were sick on my constant follow up to my service call with him. I quietly listened to him and when I started to reply, he cut me off and said he did not want to hear it….and he said he had just decided he no longer wanted to repair my dishwasher. He continued to berate and belittle me, I asked if I could respond and talk to him, he said no, he didn't want to hear anything I had to say and continued. So I did what any person would do when faced with such rudeness and unprofessionalism…I hung up on him. I have called Samsung back, they are aware of the issues and Samsung is sharing it with their Procurement and the Contracts Administrator. I now have a new company who actually seems very eager to assist me, has called me to schedule my service call sooner than originally scheduled and voluntarily told me they would also call the day before to confirm service and when they are 30 min out. Having spent over 15 years working in the service industry as an Account Manager and Sales for major accounts such as Hilton, Sears and commercial highrise buildings, just to name a few; I can tell you communication is where customer service starts.  Yes, technicians and office staff make mistakes and get sloppy, but you NEVER CALL A CUSTOMER TO BELITTLE AND BERATE THEM FOR YOUR COMPANY'S POOR JOB. I realize NWA makes very little money doing warranty work for manufacturers, but they do the work as a way to introduce their company to the end consumer in hopes that sometime down the road when that consumer has a problem that is not covered under warranty, you, the consumer, will call them back. My husband and I will never, ever call NWA for anything. In fact we have already made certain our friends are aware of this company and avoid them. Very foolish business decision NWA....did you forget you live in a very small community? If you want no communication, no follow-up and lousy, sloppy service then NWA is your company. UPDATE ON NORTHWEST APPLIANCE AS OF JANUARY 17, 2014 - Not only is this company rude and has absolutely no follow up or communication skills; but their technicians are incompetent! Turns out my problem was not a "cracked" drain line (which is now shredded courtesy of how their technician shoved it back into the wall)....but it was a bad sensor! Thank goodness a company who knows what they are doing came out....if NWA had continued on the problem would still be going on! Good Riddance Northwest Appliance!
- Michelle M....