Overall, it went very well. We were very pleased with the quality of his work for the most part, especially regarding the cuts for the trim work. (He did some customization for us.) He also did not water down the paint, which was important to us. (I tested by using a damp scrubby sponge to see if it would come off.) However, he went way over budget (29% over) and took more than twice the time he estimated it would take. And we were surprised that he is basically a one man show. I thought he would have a crew, but he only had a couple of guys that helped him at the beginning of the job, then we never saw them again. He also never supplied us with actual costs/prices of the supplies and labor. He just gave us an over all estimate. We would have appreciated having the breakdown so we could have made decisions if we wanted to make adjustments to keep within the budget. But as it was, he just told us towards the end of the job how much we had gone over. We knew he had gone over, but it was substantially more than we thought it was going to be. He did offer to show us receipts, but not knowing what he had estimated at the beginning for the costs of the supplies, seeing the reciepts at that point seemed pointless since we had no reference point to begin with. There were some exceptions in the quality of his work as well. For example, he installed the storm door incorrectly the first time, requiring us to reorder the strike plate side of the door. And he never offered to reimburse us for his mistake on this. And when he installed it the second time, he did not use a router for the holes in the door frame, but instead kind of chisled them out. It's not a huge thing, but it does not look professionally finished. He also sealed the tile before completely cleaning off the colored grout that had been smeared. And on the outside lights, he only used one screw instead of two to hold up the lights, a couple are quite large and really should have two to secure them in high winds. And we know this because you can tilt them from side to side and see the second screw hole that has no screw in it. At another time, he misunderstood a request I had made, and ended up doing something I did not care for. He told me several times he would correct the problem, but never did. He painted over it, I'm assuming with the hope I would not notice. I did not appreciate being told he would correct it and then not following through on that. We also would have appreciated more consideration on his part concerning our plants. When he initially came over to give us the estimate, I specifically asked if he would cover up the plants while he was painting and he said he would, but he did not. We had several that were only a few weeks in the ground, so we were trying to be careful with those to get them established. As it turned out, it was windy on the days he painted and the overspray got on my plants and the colored rubber mulch (which is expensive). And he did not cover ANY of the plants until I went outside and asked him too. He also stomped our tomato plants to death, literally, and flattened the tomato cages. When all he had to do was take a couple of extra steps to get around the plants, and just set the cages aside to keep from flattening them. My husband was not very happy about that. And he walked all over several plants in our flower bed when could have easily stepped around them. This was a small thing he could have done that would have meant alot, had he just taken more care. We also did not understand why he left the trash heap from taking all the trim off the house, for the entire length of the job. We just kept thinking he'd bring the truck and haul it off at some point, just not at the very end. Also, at the very beginning, he misunderstood our request to replace the trim on our house, to only be some of the trim, when we actually wanted it ALL to be replaced. So, as a favor to him, I went around the house and measured it all and faxed that info over to him. But we did not understand why he did not come out to double check my measurments to ensure a more acurate estimate before beginning the job. And as a result, he ended up needing different sizes and quite a bit more than he originally estimated because he did not double check my measurements. He also mentioned giving us a discount by purchasing all our materials at once, but not only did he not give us a discount, he bought everything as he needed it. He must have made 10 or more trips to the store to buy materials during the course of the job. I actually called him before he began the job and offered to buy the paint because it was on sale at a very good discount, but he told me not to because he could get a better price. I have to tell you that I think I may have saved us some money had I gone ahead and purchased the paint on the front end. But even with all the above issues, he still did a quality job on most everything, was very polite and courteous. The house and deck look very nice! And we know this will last for several years because he did not water down the paint and he sealed all the trim around the house with caulk and did a nice job of touching everything up.