Recent Review: During the bidding process they were great - their price was the most reasonable and the salesperson was not pushy or intimidating like others were who came out to bid, just informative and thorough. The job was scheduled for a few weeks later, and then it took 2 people 2 days to remove out old fence and then set the posts for the new fence. During the digging process for the posts, they cut through one of my sprinkler drip lines, despite me showing them where it was and making it easy to move out of the way as needed. This was more an annoyance than a big deal, since I can repair a drip line easily enough, and up to this point I was satisfied and happy with the work being done. The bad experience came 10 days later when 2 new people came to put the rails and pickets on the posts. One of the workers pointed out that many of the posts, while "perfect" from the finished side, were very chewed up, gouged, and unsightly from the other side. He said that he would not use those boards, would use what he had that day and would come back the next day with new boards to finish up the rest of the fence. He also said that they would sand off the logos that were stamped on many of the boards. The next day came, and he told me that his supervisor had informed him that he would not be allowed to open a new batch of boards for our fence, that we would need to use what we were given. Their argument was that the finished side was perfect, so the unfinished side could be somewhat unsightly. I do not understand this argument, because a fence has two sides and my neighbors and I see both of them. He ended up picking out the best of the more unsightly pieces and used those to finish the job. He also told me that there had been no sandpaper available at the shop, so he would not be sanding off the stamped boards. When I asked if he could come back the next day to sand off the logos and perhaps try again to bring new boards, he informed me that the only way I would get someone back out there to fix my concerns would be to call the company to complain and request a "call back" appointment. He said that those types of appointments were backlogged at the moment, and that it would likely take several weeks to a month before anyone came out. In the end, do we have a decent and functional new fence? Yes. Do I feel like I got my money's worth? Not entirely. Will I notice the deficiencies in the 15 feet or so of unsightly boards in a years time? Probably not. But when I pay for a new fence, I expected it to be done with nothing but the best materials. I may try to make a callback appointment, but at this point I will probably just cut my loses and sand off the stamped boards myself in the spring when I stain the fence.