We originally saw these products and talked to Thad at the home show, once we decided this was the way to go, Thad came out and did a detailed bid on the railing for our two level deck including two sets of steps, as well as the fixed awning. The materials were ordered, the railing being the first stage, it was installed on time and budget, very nice product. Then the awning was installed, when it was unpacked, they found some scratches to the powder coat that scraped the coating off. They dealt with this straight up, ordered new product, installed the scratched product so we would have our shade, then came out and installed the undamaged product as soon as it arrived, which was only a week or two. The awning has adjustable louvers that will allow sun in or keep it shaded, adjusts with a remote and a wall switch, this is an awesome product, makes the deck much more useable, rain or shine. It also matches the deck railing, so it all ties together perfect. After we were all done, we realized the afternoon dinnertime sun was low enough on horizon that it was below awning shade, so they installed a retractible fabric awing that can be deployed when we are eating on the deck, this seems to be a quality product that also matches well with the railing and awning. Very good experience overall.