It was a nightmare! In December, I had water poring uncontrollably from a hose located above my humidifier, a problem which started as soon as I removed the humidifier's filter. I had to continually fill up water glasses--one after another--to prevent the water from going down into the furnace itself, where there were a lot of wires. When I called Right Now, they told me they had other calls ahead of me due to the very cold temperature. I was sympathetic, of course, but I had a very dangerous situation not to mention my furnace would have been ruined entirely--and by their BAD advice. It took well over an hour to get someone out, who knew about as much about furnaces as I did and only confirmed that there was no shut-off valve located anywhere we could see. The company then sent out a technician who appeared to know about furnaces, but did not solve the problem. Worse, the guy came who came out, supposedly diagnosed the problem and corrected it by (as he stated) using some workaround. That was all fine, except I also had been having extreme humidity problems in the house (causing damage to the paint on my windows and moisture damage to one wall), which I had mentioned to the guy, and which was not corrected by his visit. The leak the guy had supposedly fixed was NOT fixed as it turned out. A month later, United Water told me they could tell there was a leak somewhere in my house so I called my plumber, who was able to track the leak to the humidifier! I then called Jim's, who came out and noted that not only was the solenoid valve not fixed (although Right Now said they fixed it) but water was dripping down through the humidifier causing the moisture problem, plus the thermostat was broken! Of course, I had to pay Jim's over $100 to find this out. So, this company cost me over $260 for NOTHING. The water to the humidifier is now shut off and I've had no further moisture issues. I just spent $260 for nothing. I would never recommend Right Now.