Recent Review: After my initial phone inquiry, but before our first visit, Premier sent a large booklet giving extensive information about the company and the science of waterproofing basements and crawl spaces. I recommend reading this booklet if you want to appreciate and understand, in plain language, what Premier does. The man who came out to give us an estimate was very knowledgeable and answered all our questions. He examined the problem areas, and took pictures which he sent electronically to a colleague for consultation. He had a portable printer that he used to print-out the detailed contract with warranty, and he was able to process our credit card deposit, all in one visit and in the comfort of our home. The work was scheduled to be started at 8:30 a.m. on Monday, March 23, 2015, which I presumed was their first appointment of the day. We received a call shortly after 8:30 advising us that the crew would be late (about an hour or so). No explanation was given, but it didn't really inconvenience us. Four men arrived and worked for about an hour and 15 minutes. We were advised that there might be dust, so we had all the furniture, paintings and lighting fixtures covered. Our basement rec room is carpeted, and the crew put down a heavy drop cloth over the carpet from the bottom of the stairway to the alcove where the indoor work was done. It was raining that morning and we were told that for that reason the material used to fill the exterior cracks could not be smoothed out that day. We were told that they would come back after the material was set in a few days, when it wasn't raining, and when they had a crew in our area. I even got a call from Shelby a few days later confirming their intention to follow up and finish the work. But a month went by without hearing from them. I called and the woman who answered apologized and told me the work order had been misfiled. A crew of three arrived on May 1 and worked for about twenty minutes to finish the work. After they left, I realized that I hadn't asked if the material used to fill the crack could be painted. I called the company with my question, and within minutes I got a call back with the answer: yes, but wait three days.