Keith and Shane were very prompt with the initial review and estimate. we decided to hire him after reading the reviews here and also from someone else we knew that as happy with their work. When they came in, the demo already done and the drywall and shower pad and walls back up by another contractor. However due to the lack of quality work by the another contractor, we had to let him go. So the plan was just to continue on with the job, but Keith had a suspicion that the work may not have been done right. His instinct was right, because we decided to tear down all the drywall and start fresh. turned out the drywall was poorly done, and was easily pulled out with one hand and not much force. the shower drain had cement poured down it from the previous guy - and potentially could have been a huge problem, but Keith and Shane assured us they could take care of it. Well, as luck would have it, we actually had 2 leaks hiding behind the drywall, that had we not tore it all out again, would have caused major damage to our bathroom. They fixed those too. So in about 3-4 weeks, they tore down, repaired 2 leaks, removed the cement in the drain, replaced the drain and pipe, put up new drywall, removed the cement floor in the shower (b/c the other guy didn't put a proper slope), poured a new shower floor, laid a full tile shower, tile floor, new vanity, new toilet. Keith is a good problem solver, and helped us figure out many things with our non-standard bathroom like a custom shower door and a sidesplash to match the marble of the vanity. He would go to the store to help us figure out the things to purchase, make suggestions, and problem solve the strange things our new bathroom brought. They offer a 90 day warranty and also a 1 year included with the work. He responded to every request very timely. They had to come back and do some paint and caulking touch ups, also to fix some issues with the shower handles. They were pleasant and helpful. Is there anything they could be better at? sure - such as their tile work - its good, but not pristine. But they do a good job, and I think they bring their good customer service to the table. Also, they are serious about their warranty, and he wants people to be happy.