Runnells Fireplcae Cleaning

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Recent Review: He cleaned the chimney and fixed a crack.
Business Description: Complete Hearth Company. From sales and installation of fireplaces, inserts, and stoves from around the world to design and service of our products- Wood, gas, coal and pellet. Fire tools, accessories, wholesale & retail. Wood to gas conversions. Chimney sweeping, repair and rebuilding. Brands include Fireplace Xtrordinair, Avalon, Lopi, Jotul, Rais, Valor, Morso, Scan, Stoll, Pilgrim, Regency, Vermont Castings and Homesaver.
Recent Review: Company was responsive to phone call, and made an appointment that was convenient to me. They called back and asked if they could move the appointment to a little later in the day and that was convenient so I agreed. The day of the appointment the man who was actually doing the work and called to make sure he had the right time and then he was a little early, but that was fine with me. Two men arrived and did the work that was requested. They did a good job as far as I could tell. They said I had waited too long to have the work done, and that was probably true, but other than suggesting I might want to have the chimney cleaned more frequently they did not try to sell me an additional services. The only dissatisfaction I had was that the cost was higher than what I was told over the phone. When I scheduled the cleaning they asked me what I wanted done. I told them I wanted the chimney swept and that the firebox needed some tuck pointing. On three separate occasions I was asked if what I wanted was a cleaning and inspection. I replied that was what I wanted plus the firebox tuck pointing. No one indicated that there was an additional charge for that service. When the men were finishing up I had to ask that this be done. They did it and it appears that they did a good job. There was an additional $20 charge on the invoice and there is a printed line on their invoice for this service. I asked about it and the man apologized for the confusion but didn't offer to change the bill. I guess in the end the charge was probably legitimate and I paid it, but I would advise others to press the point when determining what they are to be charged. Overall, I was happy with this company and will use them again, but I will be more insistent on determining the charges. I will only add that the cleaning job was probably more difficult than if the chimney had been seasonally cleaned.

Reviews in Runnells to Clean Fireplaces

He didn't know how to get to the chimney pipe from the fireplace. The fireplace is high-efficiency. He didn't have any ladders to clean the chimney pipe or the chimney cap. He finally told me he was too old to understand my fireplace or climb ladders. He did show up on time for the appointment. He did not charge me. But I did have to wait two weeks for my appointment only to be disappointed. Now I'm starting all over again.
- John G....
AAlpine Chimney Sweep Inc
I was very impressed with her professionalism, punctuality and the quality of work she performed.  She was running a few minutes late but was certain to call ahead and let us know which is apreciated.  She was cautious not to damage anything or make a mess in our home during and after completing the work.
- Tim S....