Norwalk Heat Pump Installation Service

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Angie's List : Local Reviews : Heating & A/C : IA : Norwalk : Norwalk HVAC Contractors : Norwalk Heat Pump Installation Service
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Recent Review: They were prompt and did a complete inspection.
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Recent Review: Started not so good but ended up very good.  The installation dates were very cold and, it turns out, the first furnace unit they installed was slightly too small to keep up with the below zero temperatures--probably because we have lots of glass.  It took a day to diagnose this.  On January 7 they installed the next larger unit and it has been working just fine. Besides the new furnace keeping us warm, we really liked that C and K stuck with the project until it was right.  They spent several hours working at this.  PLUS they did not charge us for the incremental cost for the new, larger furnace.
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Recent Review: The info on their web page needed to be updated so had some confusion at the start. Once we got on the same page, things went well. If you want to "buy local" give them a try.
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Recent Review: It was time for my fall service check up on my Trane heat pump and Trane furnace. Making the appointment was easy and the tech called and asked  if it was OK if he came over a little early. I was OK with that. He  showed up, clean, well groomed and very polite. We discussed a few non furnace related things that turned out not to be in their wheel house. He then proceeded to check my heat pump and furnace
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Recent Review: I had several bids and talked to other companies. I chose this company because what the rep told us worked for our situation and he was knowledgeable. They only downside was that they had to vent the pump outside through our brick wall. They are not masons. It did turn out wavy. Otherwise, they were willing to come to the house to iron our glitches.
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Recent Review: George, Sr.. the owner provided initial estimate after reviewing old system. An estimate of cost was provided in a timely manner and the work was completed as promised. All the work was done in one day. George Jr. and his helpers arrived punctually at 8:00 a.m. and, except for a 30-minute lunch break, worked steadily until about 3:30 p.m. The systems were installed professionally, checked to make sure everything was working, and the few questions we had were answered. Everyone was very professional, courteous, and helpful. The bill and rebate forms were hand delivered the next day and we were told that they would follow up to make sure all is working well and to contact them if we had any questions or problems. The system, after only a few days, seems to be working well and is much quieter than the heat pump we had before. Overall, this was a very good experience — especially given the headaches we've had with other plumbing firms in the area. Not having anticipated the cost, the sticker shock would be the only complaint but that is not a reflection on the Dickerson firm. Their price may be higher or lower (we did not get other estimates) but within the ballpark. We wanted a Trane, because of reviews we read and suspect that their system may be higher priced than others.
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Recent Review: Mike did a good job. Pleasant and on time. Explained everything he did.
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Business Description: Family owned & operated. Additional phone number - (800) 246-0273. Additional address - 95 Hwy 5, Carlisle, Iowa, 50047. Additional DBA - Don Wyckoff Heating Inc. Additional contact name-Andy Wyckoff, Job Cooper. Award winning.

Reviews in Norwalk to Install or Replace Heat Pumps

AC AND K Heating, Cooling & Plumbing
Started not so good but ended up very good.  The installation dates were very cold and, it turns out, the first furnace unit they installed was slightly too small to keep up with the below zero temperatures--probably because we have lots of glass.  It took a day to diagnose this.  On January 7 they installed the next larger unit and it has been working just fine. Besides the new furnace keeping us warm, we really liked that C and K stuck with the project until it was right.  They spent several hours working at this.  PLUS they did not charge us for the incremental cost for the new, larger furnace.
- Lowell G....
AAdvanced Air Mechanical, Inc.
The info on their web page needed to be updated so had some confusion at the start. Once we got on the same page, things went well. If you want to "buy local" give them a try.
- Cheryl M....
AThrasher Service Corporation
It was time for my fall service check up on my Trane heat pump and Trane furnace. Making the appointment was easy and the tech called and asked  if it was OK if he came over a little early. I was OK with that. He  showed up, clean, well groomed and very polite. We discussed a few non furnace related things that turned out not to be in their wheel house. He then proceeded to check my heat pump and furnace
- Jerry S....
ASchaal Heating and Cooling
I had several bids and talked to other companies. I chose this company because what the rep told us worked for our situation and he was knowledgeable. They only downside was that they had to vent the pump outside through our brick wall. They are not masons. It did turn out wavy. Otherwise, they were willing to come to the house to iron our glitches.
- Kerri J....
ADickerson Mechanical, Inc.
George, Sr.. the owner provided initial estimate after reviewing old system. An estimate of cost was provided in a timely manner and the work was completed as promised. All the work was done in one day. George Jr. and his helpers arrived punctually at 8:00 a.m. and, except for a 30-minute lunch break, worked steadily until about 3:30 p.m. The systems were installed professionally, checked to make sure everything was working, and the few questions we had were answered. Everyone was very professional, courteous, and helpful. The bill and rebate forms were hand delivered the next day and we were told that they would follow up to make sure all is working well and to contact them if we had any questions or problems. The system, after only a few days, seems to be working well and is much quieter than the heat pump we had before. Overall, this was a very good experience — especially given the headaches we've had with other plumbing firms in the area. Not having anticipated the cost, the sticker shock would be the only complaint but that is not a reflection on the Dickerson firm. Their price may be higher or lower (we did not get other estimates) but within the ballpark. We wanted a Trane, because of reviews we read and suspect that their system may be higher priced than others.
- Rex S....
AThrasher Service Corporation
They had to replace a disconnect box for the heat pump (HVAC tech) and replace the elbow on the water main before the meter (plumber). Both men were terrific and I will do business with them again.
- Jerry S....
CWyckoff Heating & Cooling
My ratings are for both my last repair and the overall service for the last three years.   I want to like Wyckoff and recommend them and I hope that they are better with regular Heat and A/C than they are with Heat Pumps.   We bought a house with Heat Pump issues.   It seemed like they were constantly throwing parts and repairs at the problem.   Kenny was the only one that impressed me that he knew anything about Heat Pumps but he didn't even tell us that our heat pump was not properly installed since it was not the recommended height off the ground.  We had it services, reserves, a circuit board replaced, a new thermostat, new refrigerant.  Also, they often did not pay attention to what they were doing.  Like leaving the outside electrical switch open.  Not turning it back on. Leaving left over parts in the work area after leaving, etc.  Also, they put in a humidifier that has rarely worked.   We simply gave up having them out to fix it after a while.   Recently when I had an issue I called their number and explained it to the lady that answered.  She got very flustered and blurted out, "I just answer the phones.  I am one of the Wycoffs but we ladies in the office don't have control over any of that."  Of course, whenever you hear that kind of thing, there are broader issues at play.  On the other hand, they have some really nice people.  They were always respectful of my home and seemed to be trying.  I hope they work out these issues. 
- Jeff H....
FQUALITY PLUMBING, HEATING & A/C
It was a week and a half before movine into my house and had called Quality Plumping, Heating and A/C because the Heat pump was not cooling properly.  I had called on Friday to set up a time for them to come out the next week to work on the A/C and was told that they would have someone come out by Wednesday of the next week and Thursday at the latest.  I said that would be OK because we would be moving on Saturday and I wanted to make sure that it was working by then being it was late August and it was hot.  The next Wednesday came and no one showed up, on Thursday morning I called to reverify that someone would be coming and was told that they were extremely busy because it was so hot and that they would be out first thing Friday morning.  I reluctantly agreed.  Friday morning came and no one showed at 12:30 pm I called and was told that the guy was on his way.  At 4:15 pm he finaly showed up.  He did some testing and buy the time that he came up with the solution it was 4:50 pm  he then came to me and said that if I wanted him to go ahead and fix the problem that it would take him to after 5:00 pm to fix the problem wich would cost me overtime. Again, I was over a barrel and had to agree.  He fixed it or so he said and said that there was a part that he could put on the Heat pump to make it more efficient for us and that he would order it and come back in a week and install it.  After a week my Heat pump was freezing up and not working correctly  I then called a different HVAC company and they came out diagnosed the problem in 10 minutes time fixed the problem and it has been working great ever since.  I finally got a call from Quality 5 weeks later about the part that he was going to install,  I told them NO THANKS
- Tim W....
ADayton Heating & Air Conditioning Inc
The actual job went as promised. Jim Dayton made an appointment to give us an estimate. When he did not show up, I called and found that he had forgotten. He explained that his and quot;office girland quot; had quit and the office was not running well. He said he would come right over if we could meet him. When he came, we were impressed by his knowledge and willingness to explain everything (in more details than I could digest). He gave us a couple of hours and we were the ones who finally had to leave. I was sure I wanted a Trane, but had some concerns about a heat pump in our climate. We asked for names of satisfied customers, which he supplied. We talked to them as well as a friend of ours who is also a customer. They all recommended Jim Dayton's work. The installation was done as promised and so far we are satisfied with our purchase. The real test will be this winter, as a warm house is my criteria. I was impressed that Jim was present during the installation, along with his employees. He said they would not leave until the AC was running and although it was a long day, the AC was running as promised before the last employee left. I am hoping that the new office employee will make the office run more efficiently,as we encountered one more problem after the job was done. Jim said he would file the rebate applications for us. After a few weeks, I called Mid American Energy to see if they had received the application. They had not, so I went back to Jim, who found the paperwork still in the file waiting to be completed and mailed. Hopefully, the forms went out that very day. It is obvious to me that Jim knows heating and air condidtioning and is a very hands on owner, who works hard to give a good product. Although we had 2 missconnections with him, I believe a good employee in the office taking care of scheduling and paperwork will solve the problems we encountered.
- Louise M....
ADixie Heating & Air Conditioning
They scheduled quickly, came to the house when they supposed to, and went above and beyond during the service call. I will definitely do business with them in the future.
- Lisa M....