I know I can trust him because of previous work, so I was comfortable to have him here when I was of the country. His tool were in the way during the job. This is understandable because we don't have a garage. He encountered a couple of things in the job which he had not bid, and he did some at no extra cost and others at a very reasonable rate. His work is quick, but not so quick as to be at the expense of quality. He had some problems getting the adhesive on the shower floor to dry after he tiled it, and delayed 3 days in the schedule drying it. Although it put him behind with other jobs he was doing, he was very diligent to make sure it was bone dry before he proceeded to the wall tile. I was a little unconventional with the shower, as I wanted it to be part of my man cave ultimately. I put in three heads - conventional, wand and rain, and he worked around the copper plumbing to get it exactly like I wanted it. He had not worked with a multi-head diverter before, but he installed it flawlessly. If I had been there, I would have had him hang the medicine cabinet differently, but I was able to easily remedy the situation by moving it with my son. I had delays in getting the door (special size special order) and the medicine cabinet (not stocked), so he had to come back to do them each separately, while he was in the midst of another job. The door came in first, and he came promptly at a covenient time to install it. Then the cabinet came, and he arrived the nest day to install it. I had also told him that the door didn't close right because the hinge side needed a little work, and he fixed that at the same time.