I could not have been more disappointed in how this project went. I decided to use CertaPro because I was assured by the salesman, Mike, that they would follow the lead paint guidelines, (necessary since this is an older building) and do a job that I would be happy with. Painting was supposed to begin on 5/15/13. The painter (Jack) then called me and delayed start date to 5/17/13, and asked if I would meet him at the building on that date, (I do not live close---it is a rental property) and that he would call me for a time to meet. He finally called at 4:30PM and said he wouldn't be able to start the job until Monday. (5/20/13) I made a trip to my rental to check on the progress during the week of 5/20/13. I felt that I was paying a premium for the paint job because of the special precautions that were SUPPOSED to be implemented due to the lead paint. When I arrived at the building I saw one tarp on the ground to catch the paint chips that had been scraped off on the west side of the building. However, the painters were currently working on scraping the second floor on the north side of the building. I did not see a tarp or any effort being made to collect the paint scrapings on this side of the building at all. The workman were friendly (apparently this was Jack's crew--however he was not there) but they started immediately talking to me about how they weren't getting paid enough for this job and how they only got 40% of the price I was paying and they had to pay for the paint themselves. I mentioned the lead paint scrapings all over the ground and they said they would go around the house and vacuum them up. A few days later I made another trip to the building to check on the progress. There were still paint chips all over the ground. This time Jack was there and he also began complaining to me about how CertaPro took 60% and only gave them 40%. This was awkward and uncomfortable for me. He then proceeded to ask me if I could go ahead and give HIM partial payment since SOME of the painting had been completed. I said NO----I had no contract with him, and Mike the salesperson had assured me up front that I would not be asked for money until the job was completed and I was satisfied. Jack asked me more than one time to pay before the job was finished and I continued to say no. On 6/1/13 I made a trip back to the property to inspect it since I had been told by Jack that the job was complete. There were still paint chips everywhere, several areas had clearly not been scraped or painted at all, paint on one door was peeling off already, and a siding repair that was supposed to be included had not been done. (they spray painted the insulation) I called Mike, told him my concerns, including the fact that I didn't appreciated the workmen badgering me for payment before the job was done and whining that CertaPro wasn't paying them enough and he said he would go over the things we talked about with Jack, and that Jack should not have asked me for money. On 6/3/13 Mike called and said all my concerns had been taken care of, so we set up a time to meet on 6/4/13. I called Mike to reschedule this meeting to the next day due to a death in the family. HE THEN ASKED ME FOR PAYMENT BEFORE I HAD A CHANCE TO MAKE SURE EVERTHING WAS SATISFACTORY. I again said NO. We then set a meeting with Dave (person apparently in charge of customer complaints) on 6/6/13 because Mike was unavailable. There were still things wrong with the paint job (for example the door with the peeling paint had been touched up with a completely different color of gray) Dave assured me that he would personally take care of this and I (unfortunately) gave him payment because I was so sick of dealing with the situation. He did take care of the door satisfactorily. On 4/30/14, I noticed that the new paint job had completely peeled off one part of the front of the building, and was bubbling/peeling in other areas also. I promptly called the CertaPro office and was put in touch with Dave who it seemed wasn't paying much attention to what I was saying, but said he would have Jack come back and take care of it. A month later nothing had been touched so I called the office again. This time the secretary (Michelle) set up a time for both Jack and Dave to meet me at the building so I could show them my concerns. I made ANOTHER trip and neither of them showed up. I waited for them for 15 minutes and then called the office. Michelle put me on hold while she checked to see why they hadn't met me when they were supposed to. She got back on the line and said that Dave had forgotten (the meeting had just been scheduled earlier that morning) and was currently in Indianola. I told Michelle that I was fed up with this company and to just send me a check for a minimum of $500 and I would find someone else to finish the job correctly. She said that would be fine. I asked her if she had the authority to make this decision, and she said "I'm making this decision," and told me the check would be in the mail on Monday. By 6/20/14 I had not received the check so I called the CertaPro office again. Michelle said the owner had vetoed the idea because he wanted to give Jack a chance to make it right, and that Dave was supposed to have communicated this to me. She told me that she would personally stop at the building on her way home from work and take pictures of my concerns to show the owner and I would hear back from her no later than 3PM the following Monday. (6/23/14) Another 2 weeks went by so I called the office YET AGAIN. This time Michelle apologized for not getting back to me, but said she had shown the pictures that she had taken to the owner and to Mike the salesman and they had both agreed to just go ahead and send me a check for $500. I did finally receive the $500 check later that week. There was no apology or acknowledgement of any kind for all of the stress and trouble I had been through. I had asked several times during this process why the owner had not contacted me regarding this. He appears to hide behind his hired help. EXTREMELY NEGATIVE EXPERIENCE!!!!!