When installation crew arrived, we were told we couldn't actually install a 95% efficiency furnace into our house despite being sold this by the sales rep. The installation crew told us this happens quite frequently where the sales rep doesn't actually know what is possible or not, and that we should just install an 80% furnace instead. Additionally, after being told we could relocate our a/c unit, we were told we couldn't. Again, because the sales rep didn't know what he was talking about. Finally, after the sales rep arrived to discuss, we were able to find work arounds that the installation crew continued to shut down. At the end of the day, the crew was just too lazy to want to do the additional work required to instal the flue. Overall this required 2 full days of someone staying home from work when we were told it would take 8 hours. A huge inconvenience. Today, one day after installation was completed, we woke up to water dumping into our basement from the new humidifier, a huge hole in our duct work blowing heat into our storage room, a lack of clean-up from the crew (screws everywhere, open wires hanging, etc.), and our hot water heater not working. You may be wondering, why not the hot water heater - well we actually have no idea why, but they had to replace the flue on the hot water heater for some reason, and since then it hasn't worked. Given above, we expected rapid service but after calling the office this morning, we were told we will need to once again wait around all day for them to arrive to diagnose the problem, and that the repairs will need to be done by installers so this will not happen until Monday, again another day of waiting on their team. Clearly this company sells you something to get business and then does not care about customer service beyond that. I would not recommend them, and regret not selecting another company we received a quote from.