Recent Review: I originally had a Lennox (I sometimes refer to it as a Lemon in Freudian Slip fashion), anyway, I had inherited this Lemon Heat Pump when I bought my house in May 2003. The Lemon Heat Pump had been installed in 2002 by the previous owner to the existing 1976 back up Electric Furnace and Air Exchange unit in the house. Starting 6 months after I moved in, I had problems with the Lemon Heat Pump. Even though the Heat Pump was under warrantee, I had to pay for the service calls, labor, and coolant. I had a succession of failures in the Heat Pump which was getting really expensive. I complained to Baete Forseth about the mounting costs, and after an expensive failure of the Heat Pump about 10 months after I'd moved in, Baete Forseth went to bat for me with Lennox and the Lemon they'd sold me. Lennox (Lemon) told Baete Forseth it was their installation fault, but couldn't point toward a specific cause, then eventually settled on the excuse of the 1976 Lennox Air Exchanger was not compatable with the 2002 Lennox Heat Pump, which, from what I could see, had nothing to do with the Heat Pump, all the failures with the Heat Pump involved the compressor and change valve in the pump itself, plus leaking coolant coils. I contacted Lemon myself and eventually offered to purchase a new inside Air Exchange/Electric Furnace and pay for the install if they provided a new external Heat Pump and paid for Baete Forseth to intstall that, my reasoning was that it was obvious to me that the Lennox Heat Pump was just a poor quality pump with mounting successive failures that were all related to each other (loss of coolant caused the compressor to fail which caused the valve to fail, which overheated the coolant which caused the coil to leak again). Lennox refused my offer. As a result, I shopped around and settled on a Coleman system, which Baete Forseth sold. I hired Baete Forseth to install it about spring 2004 and it has worked great since. My relationship with Baete Forseth is stellar, they come out when I need service, they are fast and reliable, and they are reasonably priced. I'd purchase another Coleman from them and hire them to install it without any concern of being overpriced or any concern about quality of the equipment. In a side note, Baete Forseth hauled away a Lemon Heat Pump to the salvage yard that was still under warrantee (what a piece of junk).