Doon Floating Floor Installation

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Recent Review: Great service. Very knowledgable. Product is amazing. Had some issues With some of the wood and the took care of it quickly and professionally. It can be scary to order online but Brazilian Direct is a legitimate company Providing an excellent product. Nicky who worked with me addressed all my Concerns and I even spoke to the owner Dan a few times and you can tell they both Care about customers very much.
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Recent Review: Beautiful product, good prices. Only issue was a delay in shipping of several weeks due to inventory. This delay caused issues with scheduling on a whole-house renovation and it would have been quite useful to know about upfront, rather than having to call them repeatedly for updates. When the flooring finally arrived, weeks late, it was beautiful and in very good shape. I would use them again, but I would order much earlier than needed to allow for any delays.
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Business Description: floor covering
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Recent Review: Good communication with job status. We were consulted whenever questions arose regarding our preferences. We were free to inquire at anytime day or evening with any questions we had. Work progressed according to schedule. As the job took place within our living quarters, the area was fully cleaned prior to each day's quitting time.
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Business Description: As the owner/operator of Infinity flooring I use my artistic talents to create beautiful tile, stone and wood flooring projects. Along with the flooring, I also specialize in decorative custom tile showers, kitchen backsplashes and fireplaces. I enjoy working on creative and out of the ordinary projects and this is why I have find myself working with a lot of interior designers and homeowners that think outside of your typical 12x12 beige straight lay tile install. Projects are personaly measured and bid by me at no charge to you. An accurate written proposal is always given to the homeowner prior to work begining to avoid any question as to price or scope of work. I am not a contactor who subcontracts the work out to other indiviual. I, along with my empoyees do the actual work giving me more control over the final out come of the project. I am excited to be a part of a site that can spread the good word about the work that my company does over more broad of an area.
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Business Description: Playground Rubber Safety Surfacing, Deck Restoration, Gym Floors, Sport Surfaces, Playgrounds, and many other recreational applications.
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Recent Review: We contacted dakota floors, looked at several samples of refinishing for the living room hardwood. We also decided on the flooring replacement for the kitchen and the bathroom. The sales people were friendly, and knowledgeable. They visited the home, measured the flooring, and sent a quote to us in short order. They made sure they could do the flooring in a single time frame, rather coming back 2 or 3 times to do get the job done. We knew the living room floor had a lot of issues, and they kept us informed of every issue they had. The living room floor turned out absolutely wonderful. The room was cleaned and could not find any wood dust anywhere in the house. We chose the oil rubbed finish, which really brings out the wood grain. The installers then installed the bathroom LVT flooring, which turned out to be better than what we expected it to look. The kitchen was also done in an LVT flooring that is really hard to distinguish from real wood. The installers even moved the appliances back into place for us, no charge. The fit and finish of the LVT flooring was impeccible. We are going to be selling this house in a few years, and we will definitely use Dakota Floors again without any hesitation.
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Recent Review: They were very professional and curtious in the installation. The house looks like new and we couldn't be happier. Only two complaints, but very minor. Installation was quoted at about 4 days by the salesman and the instalation actually took about 7 days. Installer told me that was about right, that the salesmen under estimate the installation time. The carpet remenents were not vacuumed up, so we had to do our own cleaning. Otherwise the installation looks fabulous and would definitely recommend this company for materials and installation.
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Recent Review: They were very careful in their recommendation of the right kind of floor that would work over a heated floor. They had specialists that were able to provide good advice regarding the kind of multi-color wood pattern that will work well decoratively with the rest of the house and will stay attached reliably to the heated floor. The wood flooring required many intricate cuts to make the pattern look right. They were very careful to prevent the spread of saw dust into the house. The work was done very professionally and the pattern came out even better than we were expecting. They cleaned up after themselves. The price was exactly as quoted and the job was completed on time. The only difficulty was the manufacturer didn't send the amount of molding that was requested so that last little bit remains.
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Recent Review: Bob removed the old carpet quickly and efficiently and suggested the floor be painted to reduce odors from the old floor.  He was flexible with time - removing the carpet a week before so I had time to paint the floor. Bob Graham did an excellent job laying the hardwood.  He was very particular about the wood and the overall look of the room when it was finished.  Bob made suggestions to save money, but also suggestions to improve the look of the room, like vent covers and baseboard.  Bob wanted the entries from the front door and into the kitchen to flow well and not create an area to trip over.  He looked for wood that fit the change in height.  He was very particular, reducers were too high and went to store to find the correct wood type.  he finished any wood he needed.  Bob also laid on his stomach to remove old carpet from under a cabinet that was installed over the carpet.  He then cut the wood and glued it, so it appeared the cabinet was installed over the wood. He added $115 to his bid for this extra work, but it was worth it.  The finished floor is beautiful. 

Reviews in Doon to Install Floating Floor

ADakota Floors
We contacted dakota floors, looked at several samples of refinishing for the living room hardwood. We also decided on the flooring replacement for the kitchen and the bathroom. The sales people were friendly, and knowledgeable. They visited the home, measured the flooring, and sent a quote to us in short order. They made sure they could do the flooring in a single time frame, rather coming back 2 or 3 times to do get the job done. We knew the living room floor had a lot of issues, and they kept us informed of every issue they had. The living room floor turned out absolutely wonderful. The room was cleaned and could not find any wood dust anywhere in the house. We chose the oil rubbed finish, which really brings out the wood grain. The installers then installed the bathroom LVT flooring, which turned out to be better than what we expected it to look. The kitchen was also done in an LVT flooring that is really hard to distinguish from real wood. The installers even moved the appliances back into place for us, no charge. The fit and finish of the LVT flooring was impeccible. We are going to be selling this house in a few years, and we will definitely use Dakota Floors again without any hesitation.
- Bradley C....
AFLOORING AMERICA OF SIOUX FLS
They were very careful in their recommendation of the right kind of floor that would work over a heated floor. They had specialists that were able to provide good advice regarding the kind of multi-color wood pattern that will work well decoratively with the rest of the house and will stay attached reliably to the heated floor. The wood flooring required many intricate cuts to make the pattern look right. They were very careful to prevent the spread of saw dust into the house. The work was done very professionally and the pattern came out even better than we were expecting. They cleaned up after themselves. The price was exactly as quoted and the job was completed on time. The only difficulty was the manufacturer didn't send the amount of molding that was requested so that last little bit remains.
- Dempster S....
ANelson Home Improvements LLC
Gary completely gutted and remodeled my basement.  He did an awesome job!  He framed in the walls, then sheetrocked after blown in insulation was done. He finished a family room, a bedroom/craft room and a bathroom which included a beautiful tiled shower.  He laid vinyl plank flooring and he painted for me. He did everything!  You can't go wrong with Gary.  He is very conscientious and does awesome work!
- Diana D....
ARemain Independent LLC
He called me back right away and came out the next day. He gave his estimate and already had his written estimate two days later and started and finished the work in that same day. Jeepers he was quick.
- Karen T....
AGraham Floor Covering
Bob removed the old carpet quickly and efficiently and suggested the floor be painted to reduce odors from the old floor.  He was flexible with time - removing the carpet a week before so I had time to paint the floor. Bob Graham did an excellent job laying the hardwood.  He was very particular about the wood and the overall look of the room when it was finished.  Bob made suggestions to save money, but also suggestions to improve the look of the room, like vent covers and baseboard.  Bob wanted the entries from the front door and into the kitchen to flow well and not create an area to trip over.  He looked for wood that fit the change in height.  He was very particular, reducers were too high and went to store to find the correct wood type.  he finished any wood he needed.  Bob also laid on his stomach to remove old carpet from under a cabinet that was installed over the carpet.  He then cut the wood and glued it, so it appeared the cabinet was installed over the wood. He added $115 to his bid for this extra work, but it was worth it.  The finished floor is beautiful. 
- Jeri R....
DMASCHINO'S WOOD FLOORS
We hired Maschino Wood Flooring to refinish existing red oak floors and to remove old vinyl and replace with new red oak flooring.  All the wood floors (old & new were sanded and finished with dark stain and 4 coats of poly.  We have 3 dogs so needed the extra finishing coat).  We also had many steps that needed to be refinished and stained dark.  Just the tread were stained, as you can see from the photos.  I asked to see some floors that Jeff (the owner) had already refinished so I could get an idea of his work. He came to our house first so he could see what I wanted done.  He said it would be no problem; work they've done before.  I told them the problems we had with the initial staining done 17 years ago by a prior company - the problem was what is known in the floor staining business as "mustaching".  It's where there's a darker coloring of stain near the edges of where the floor meets a wall or cabinet.  It's due to sloppy work, or inexperienced worker with staining techniques.  He said that also would be no problem.  He would see to it that this didn't happen.  So, off we went to see a couple sample floorings.  One was typical- a small patched area replaced due to water leak.  It was a good job, lighter stain that mine would be.  After a couple similar ones (light stain), I asked if he'd done any with dark stain so that I could see how that turned out.  (working with a darker stain takes more time & is more difficult to do nicely).  He took me to a "monster house- hugely expensive- that has been in the building process for many years - again...a monster house.  This home had amazing wood flooring, but it was all completely covered except for a small edge (covered so workers wouldn't scuff up the new finish).  It looked amazing.  Had special wood inlays of different colored wood - very impressive.  I was convinced.  We hired them and work began when they told us it would.  The crew consisted of 2 young men.  One had been with Jeff for a few years - the other was fairly new  on the job- a few months.  Now, what I didn't know was that Jeff did NOT do any hands-on work.  In fact, he didn't show up to the job site unless I called him to ask about something.  The 2 young men were very punctual, polite and especially considerate of my 3 dogs (they were kept upstairs but I would have to periodically bring them down & through their work to take them outside).  Like I said, the guys were really nice.  And they did an awesome job of cleaning up after their work each night.  Things were cleaned up & put away at the end of each work day.  They showed up promptly when they told me they would.  They brought several samples of stain for me to approve since they didn't have a stock color that I liked.  They laid the new wood flooring in a kitchen & dining room that ran right into the existing wood flooring in the entry way, formal dining room and steps.  Sanding went well and they did a great job taking care to create as little dust as possible.  So far, I was as happy as could be with the job and the quality of work.  Then, the stain came.  The color looked great - I loved it.  Of course, at this point in the process, we had to stay off the floor so all of us were out of the house - us in a hotel & dogs in a kennel for 4 days.  We had to wait for the floors to really dry & cure & with 3 dogs, didn't want to take any chances.  We knew from day one that we would have dog scratches on the floor as soon as they all stepped onto the floor.  And that was ok.  Well- when we came home to inspect it I noticed some great things - the steps looked amazing.  We had one step (the last one that everyone steps on) that needed special attention & came out perfect.  We couldn't have asked for a better job.  And they did a great job NOT getting the stain on the white painted toe-kicks on the steps!  AWESOME!  Then I noticed the BAD areas.  In the dining room (new floor) there were circular marks all across the entire floor - worse in some areas.  These are sanding marks from a process called "screening".  When I said this was unacceptable I was told that "it will fade & blend in over time".  (now I should mention that not only have I lived in 2 homes with stained wood flooring, but my son & I had just refinished the floors in his smaller home-sanding, staining, etc. And for 2 new floor DIYers- the floors were nearly perfect. No sanding marks, no mustache marks!!) So when he started telling me this kind of stuff I wasn't buying it.  Then, I noticed a spot in a small area between a wall & cabinet (a walkway) that looked as if someone had spilled the stain & tried to wipe it up - only to leave a noticeable  spot.  When I asked about that spot, the subject was quickly changed.  Well, I told him I wasn't going to write a check for the final payment (that's what he'd come over for...the FINAL PAYMENT).  I told him to tell Jeff-the owner-that I wasn't paying till it was fixed.  Well, that's when "nice Jeff" became "rude Jeff".  He was over immediately (not the next day), demanding to know what was wrong.  When I should him the areas of concern, he told me that that is "just how things turn out with dark stain".  I told him it was unacceptable, & wanted them redone in those areas (mainly just the kitchen/dining room area).  He flipped out.  First, he told me that "I will re-do them, but the floors are gonna come out the same and when they do, I'm going to charge you again for a 2nd job"  I absolutely told him no way was I going to pay for a second time when the job wasn't done correctly the first time.  I asked if the floors looked like this in the "monster house" & he said, "no, those floors were different.  Each piece of wood was hand finished & stained differently"  So- it wasn't even a fair comparison in the first place.  HOW MISLEADING CAN YOU BE??  Then, after much discussion between Jeff, myself & his primary worker (I have since forgotten his name), his worker told us that if we had them done over, "he wasn't going to do it because this was the best he could do & this was how Jeff had shown him."  We were in a show down.  Jeff stomped out.  I then called the BBB who suggested I call a "wood floor inspector".  Come to find out, there is NOT a wood floor inspector in South Dakota but there is one in Minnesota.  I spoke with him, sent him photos & he also agreed that the sanding marks & stain marks were unacceptable.  The sanding marks are judged like this:  if you can see the marks from a distance of 4 feet- they are unacceptable.  I was easily able to stand above the marks, aim my camera & take the photo.  I'm 5'6" so the marks showed up more than the acceptable amount.  He said that he could come out to physically inspect them & give me a written report but it would cost me $800.00 since we were in SD.  Jeff, obviously did want to pay the price. After lots of aggravation and arguing, I also called Pete's Wood Flooring in St. Paul, MN.  They told me pretty much the same thing; that this was poor quality work, was not acceptable and that we had reason for complaint. I realized we were going no where.  My husband & I talked about taking this to court (it was too big a price for small claims so would have been regular court system).  In looking back, we should have done it on principle alone.  Instead, we were so fed up with the process (probably what he was hoping for), that we just paid so we could get on with life.  A few weeks later, I was telling a friend of our who is a realtor and also had wood floors refinished.  When I told her Maschino's did ours & how bad they came out, it turns out she had similar problems.  I went to see her floors.  She had a similar spot in a walkway that also looked like someone spilled stain & tried to wipe it up.  And you know what Jeff told them..."I can't re-do just that spot-I would have to re-do the entire area & I'm not gonna do it.  You can just put a throw rug over it & no one will ever notice".  Can you believe that?  "Just cover it up & no one will know"  Hmmm? So, now that it's coming up on 1 year since this mess, you can see that I'm still very unhappy with the quality of work & the company's (Jeff's) response to crappy workmanship. I have contemplated writing a review for the entire winter but didn't want to get all mad about it again.  But, now I've decided that I don't want someone else to be disappointed like I was.  Maybe if I'd picked a light stain we wouldn't have a problem...but I didn't.  And we do...have a problem!  Should have done it myself I guess!
- Debi C....
ATHORNTON CARPET
They were very professional and curtious in the installation. The house looks like new and we couldn't be happier. Only two complaints, but very minor. Installation was quoted at about 4 days by the salesman and the instalation actually took about 7 days. Installer told me that was about right, that the salesmen under estimate the installation time. The carpet remenents were not vacuumed up, so we had to do our own cleaning. Otherwise the installation looks fabulous and would definitely recommend this company for materials and installation.
- Jarvis H....
AFloor Coverings International
Dave Informs you of choices condusive to your lifestyle .Shares information about caring for your investment.Stands behind the product to insure there are no surprises! Priceing is competative but with the exrta service you deserve.
- Deb B....
DFLOORING AMERICA OF SIOUX FLS
The quality of the flooring and installation are fine. The professionalism of John at the store is sorely lacking. The initial estimate was that it would be 3 hours of preparation for and quot;grind concrete smooth and patchand quot;. The entire floor was already smoothed concrete with two small areas (about 15 sq ft) that had to be ground and smoothed. The itemized estimate and agreement included and quot;Floor prepand quot; for $60, installation for $910, 4 gallons of adhesive for $169 in addition to the $300 for 3 hours of grind and smooth. The installer himself came to preview the work and said the grinding and smoothing would be less than an hour and that whole job about 5 hours. When we returned the samples we had, John asked if we had receive the invoice or the balance. We had not received any invoice in the mail so he printed one and had billed us for the entire 3 hours of grind and smooth in the original estimate. We objected and insisted he remove the extra charge. He told our general contractor it would take 3 full boxes of tile for the bathroom. The contractor only needed two. When he returned the unopened box of tile, John told our GC that there would be no credit due to and quot;restocking chargesand quot;. It appears he tried to make up what he billed us for but was not correct by not giving credit for the tile. I will not do any business with them in the future.
- John H....
ADESIGNS BY DEB
We have consulted with Deb Bourne on various jobs to select the right flooring options for our clients. She has always saved everyone involved a lot of time and anguish with her ability to immediately narrow down choices and quickly find the best alternative out of the dozens available. Deb has found a way to achieve the right 'look' for design projects ranging from the very small to extremely large and complex.
- Denise S....