We were having trouble finding someone to paint the exterior of our 1960's ranch when I found a business card for a painter in Coralville at the Ace hardware store. We reached the painter through his email, and he arranged to visit our house to give us an estimate. He assured me it was not too far to drive (we're in Victor, he's in North Liberty). He came to our house and said no problem, he and his crew could easily paint our house. He told us about his 28 years of experience, that he always worked on the job with his crew (didn't farm it out to inexperienced helpers), that they do a great job and stand behind their work. My husband asked if they used a power washer, as he had experienced too high of pressure washing ruining siding on previous houses. Tom assured us that his power washer is low pressure, because he doesn't want to get the siding gouged or damaged by high pressure. We agreed to meet in Coralville on March 22 to discuss the price and time frame. We met at a restaurant, signed a contract for $2,635 for the job, with $1000 down payment so he could buy paint and supplies. The contract and receipt were dated 4/2/13. He would start on the job around April 22 after he finished up another job he was working on at the time (he showed me a picture of a large Victorian house in Iowa City he said he was working on). Wet weather had delayed him on that job, and our job would also be weather dependent, which made sense at the time. April 22 came and went and we didn't hear anything from Tom. The previous week had been very rainy, so we weren't surprised. We called him later that week and he said he was running behind, that it would be another week or so. Since there's not much we could do at this point, we waited. We called him again in a couple weeks, but the same story--weather delays. I understand rain delays, but I also appreciate when a "businessman" communicates with me and lets me know what's happening with his schedule. So now it's May 21, and Tom says he and his crew will be here tomorrow to start washing down the siding and scraping loose paint. May 22 and we get a call from Tom that they'll be a little late because one of his crew had car trouble and he had to pick him up in Grinnell. Tom arrived mid morning and dropped off one guy (crew #2) and a high pressure washer. He said his low pressure washer wasn't working, but his guy knew what he was doing so no problem. Tom left to go pick up the other guy. Crew #2 started spraying the siding. He's working by himself, moving the ladder, doing a satisfactory job. Tom finally shows up with his other guy (crew #3) plus a dog (who proceeded to "check out" my flower beds), and the other two stood around talking. Tom showed my husband how well the washer does on the sidewalk and retaining wall (I didn't necessarily want those pressure washed, thank you). We found several pieces of siding that were pretty spongy and decided they should be replaced. Crew member #3 tells me how he knows a local guy who can get this done really fast, and all he has to do is call him. We needed this replaced asap so it could be painted with the rest of the house. I said fine, go ahead and have this wonder-contractor call me so we can get this siding fixed. Two days later and I haven't heard a thing from W.C., so I call my favorite contractor (who's always busy), who has his guys here the next morning and they're done by the afternoon. Siding fixed, no help from Crew #3. This crew of 3 packs up early afternoon on the one and only day they showed up (all 3 plus the dog) in the pickup and head out like they've got somewhere to go. I notice their gas can is still here, so I call Tom's cell and tell him they left it. He says he really needs it, plus he left his 5 gallon bucket of paint, so they'll be back to pick it up. They came back and did pick their stuff up. So the next day (May 23) we're thinking they'll be back to finish washing the house (never did get all the way around) and start scraping, but nobody shows up. Nobody calls. We call him, no answer. Leave a voicemail message, no answer. This goes on for WEEKS. Leave a voicemail, no response. Finally on June 17 Tom calls in response to a message from my husband. They're trying to finish up another paint job, and they'll be here Thursday, 6/20/13, at 8:00 a.m. Great! But Thursday comes and goes, and no painters, no phone calls. June 21 my husband calls Tom, gets his voicemail. He left him a message that we are very disappointed in his lack of communication and lack of progress on our painting project. Effectively today, we are cancelling the contract. Since we never gave him the paint colors that we had chosen, we knew he hadn't purchased any paint, so we wanted our money back. We would be willing to pay him $200 for his time on the one day he showed up, but we wanted reimbursed for the $800 remaining. It is no surprise that we have not heard a thing from Tom as of today (8/15/13) and we have not received any money back from our $1000, despite additional messages left on his phone. Unfortunately, I did not look on Angie's list before I signed the contract with T and T Painting. I see two previous reviews that would have made me toss the business card out rather than waste my $1000 and most of my summer trying to get my house painted. I should have used Angie months ago. We have since found a local painter (I checked local folks who have used them) and they are promptly getting my house painted in a professional and efficient manner.