I walked into Langel's and spoke directly with Mark, requesting the cost of a simple toilet repair. I was given a price (under $60) that I was ok to continue scheduling a appointment. Mark gave me his cell number to send some pictures of said toilet. Imagine my surprise when I received bill once work was finished and it was almost 4times the amount Mark said it would be!! When I phoned him regarding this, his response was that he doesn't recall me standing at the counter speaking with him!! Really? But he gave me his cell number! My husband tried calling Derek, the owner several times and Derek never returned any of the calls. When I mention this to locals in the community... They tell me this is why they'd never choose Langel's!! Lesson learned! Doug the plumber was great, his service I am not upset with. I am upset that I wasn't informed of the $75 an hour labor fee. Doug didn't work real fast and took time to visit with me and look at pictures, had I known this was costing me so much I would have never chatted with him. Mark told me this would cost under $60 and NEVER mentioned plus labor. So I had no idea till the bill arrived. Doug had to come back the following day due to HIS mistake in installing this toilet piece and Langels charged me again for this trip, even though it was the mistake of the plumber. Mark did remove the second day fee but did nothing about the $150 charge in labor that I was not informed of.