My experience with this company is a real enigma. They presented themselves in a very professional manner in terms of their website, vehicles, presentation, sales process and installation. However, service after the installation as well as some of the installed components have been a disappointment. Sales process - very professional, knowledgeable and priced competitively with other companies - I would give them a B Installation - The team that installed the equipment were very professional, conscientious, prompt and dedicated to doing quality work - they were great and I would give them an A+ Materials and equipment - Major equipment (geothermal) appears to be of good quality from a reputable manufacturer. Peripheral equipment (air diffusers, water heater, thermostats) appear to be less expensive, lower end products. Air diffusers are plastic models that had to be modified by the installers in order to fit the vents. Air flow causes them to unscrew from the base and fall to the floor and two have broken already. Water heater was not energy star rated and thermostats in two of the three zones were inadequate to fully utilize the functionality of the equipment. It should be noted that after our complaint, one of the thermostats has been upgraded but we are still waiting for the other. Service after installation - shortly after installation we had a cold front come through and found that two of the 3 zones were not working properly. I made numerous calls to the sales person but no action was taken. I also called the service technician and left messages stating the problem. These calls were not returned and no action was taken. In fairness, this occurred over the holiday season. I finally had to call the owner to get a response. A week later they were here to fix the problem which turned out to be improper wiring and a non-compliant thermostat. The technician did not have adequate information on the equipment to fix the problem so a temporary solution was put in place. A week later they returned to fix the wiring and replace one thermostat with a slightly upgraded model. Follow-up - I had to again contact the owner in order to get them to follow-up on rebates and tax incentives. I was disappointed when he tried to hit me up for additional charges after we had agreed during the sales process that our contract would cover all costs. Installing a new geothermal system was a learning experience. We were likely over dependent on Neighbors to ensure quality materials and did not think about questioning the quality of the vents (air diffusers), water heater and thermostats before signing a contract. In retrospect, we should have questioned every component including those that seem minor. We simply did not think about them cutting corners on these components. The service is still a big question for us. We are located on the outside edge of there normal service territory so it may be different if we were closer. We questioned this during the sales process and were assured service availability 24/7. We will see what happens in the future. We still have one zone not working properly which is partially due to the low end thermostat.. Overall, I think Neighbors has the potential to be a good or even great company. They do some things very well but need to extend this throughout their customer commitment. Since my previous review, management at Neighbors has been involved in an attempt to correct the original issues. I appreciate their direct involvement and we are making progress in acheiving the original goal of three zone heating and cooling. I do believe this company is dedicated to providing quality products and service in a professional manner and to fulfilling their commitments. My experience working with Neighbors Heating and Cooling has improved over time and I would recommend them to others within their service area.