Recent Review: I moved into a house with a Heatilator fireplace that was having problems. Called this company and they had a technician come out to do an inspection. The technician was extremely friendly and informative and told me why I was having the problems and did a thorough cleaning and tune up. He even told me about an option that I could add to the fireplace to work better, and told me that I could save money be installing it myself. Did not feel sales pressure because he said I could call him later if I decided to buy the part. I bought the part from him, and he even gave me his phone number and told me to give him a call if I had any questions while installing it myself. The only concern that I had was when I made the appointment, I was told there would be a minimum charge of two hours because I do not live in Des Moines. However, the technician only charged me for one hour and so I have absolutely no complaints.
They did a very good job, and explained everything well. However, the price was way out of line for the service that was provided. What was required was that our pilot light hole be cleaned out. It took about a half hour, and no parts were required. The charge was $232. I've had similar service in another town, and this service was more than double the price I had paid in the past.
- Josef K....
AKalins Indoor Comfort
We worked with the salesman Scott. He was quick to come out to the house to give us the estimate. He also was always on time and easy to get ahold of with any questions we had. I am unsure if the price was competitive as we didn't have any other estimates. The installers were on time the day they were to be there and completed the install in one day. They cleaned the area and took all debris with them. The installers gave us information about running, cleaning, and maintenance prior to leaving. We love the look of the fireplace and Kalins was able to custom fit the insert to maintain brick arch surrounding our fireplace. I also loved that the price was exactly to the penny of the quoted price. No hidden fees or unexpected add ons!