I contacted James on 4/8/2013 with a list of minor repairs that I wanted to get done around the house. We set up a meeting at my house on 4/11 so I could show him what I needed. We talked about past issues with having water in my finished basement, which was why my broken sump pump hose was the most important concern we discussed. I also showed him the flexible tube repair solution that Menards had sold me to try to install myself. He wanted to use pvc pipe instead of Menards' flexible tube and said he would be able to start with that issue early the following week. He would then work on the other items, including a wobbly hand rail, wobbly ceiling fan, and roof vents with birds' nests in them. On 4/16, I contacted him to ask: "Since it's supposed to rain pretty hard over the next few days, do you think I should try to install the sump pump solution that Menards suggested, just in case?" He told me he could swing by on 4/17 to fix the hose and then work on the rest of the list on 4/18; he said he would let me know when the hose was fixed. At noon on 4/17, I received this message from him "I just stopped by [the house], gonna get parts and come back and fix. I am kinda waiting for rain to let up, I will keep ya posted." I returned home in the evening on 4/17, after another day of heavy rain, to find that he had not done anything with the hose. I finally got a message from him at 8pm on 4/17 that said "I will be stopping over in morning [4/18] to install new line for sump pump." I replied that as long as my basement is dry, I'm a happy camper. At 5am on 4/18, there was water pouring into my basement, coming from the hose that he did not fix when he said he would the day before. I notified him of this fact via text at 510am, and at 640am he apologized and replied that he would be there at 8am. He still had not arrived at 9am, so I contacted him again to ask if he was still on his way. He said he was, but he still did not arrive until after 10am. By this time, I had installed the repair that Menards had suggested, which worked perfectly well to stop the influx of water into the basement. If he had either completed the repair when he said he would, or told me to do the Menards' repair myself, I would not have been angry at all. On 4/25, he contacted me to ask if 4/26 would work for him to finish the other projects. I replied yes, but he didn't reply and didn't show up on 4/26. On 4/29, he apologized for not getting back to me about 4/26, and he asked if 4/30 would work for him to finish the other projects. I replied yes, and he sent me an email on 4/30 to tell me that he had fixed the hand rail, he had removed the wobbly ceiling fan but could not rehang it due to a broken rubber grommet, and he could not identify any problems with the roof vents. On 5/2, he sent me an invoice and I mailed the check that night. On 5/3, I cut my hand open on the handrail because it had a 3-inch section of jagged splinters. I sent him a picture of it and he apologized and said he would look at it right away and repair or replace it. On 5/6, he said he hasn't forgotten about the hand rail, just has a huge schedule this week and will get to it asap. On 5/20, he apologized for the delay and asked when he could finish the hand rail. I told him that they key (that he had been using for every other visit) was still in the mailbox because the plumber I hired needed it too. He said ok thanks, but then I didn?t see or hear from him for over 3 weeks. On 6/11, I contacted him to find out when he planned to fix the hand rail issues that I had first notified him about on 5/3. He apologized and said he had totally forgotten about it and will get it done before the weekend. On 6/13, he said he would stop over on 6/14 to fix the hand rail. When I returned home on 6/14, I contacted him because I found that I had no hand rail in place at all. He apologized and said he wanted to apply a finish to it, which has to dry, and then he will install it on 6/17. I said I wished he had mentioned that there would be no hand rail at all for 3 days before he took it down, as it was on a very steep set of stairs. When I returned home on 6/17, I contacted him because I found that I still had no hand rail in place at all. He finally replaced the hand rail on 6/18.