We had a Bay window installed in our house approximately 5 years ago, we had numerous issues with this window company, but we love the way it looks and are still very happy with it. We needed to replace a couple other windows in the kitchen and started looking to replace them with a bay window as well. I wanted the two bay windows to be the same or as close as possible, so against my better judgement, we went with the same company again. The estimate was done very timely, contractor was nice, prompt etc. When it came time to install the window, which he assured us would only take a half a day, he called and said his crew and quot;bailedand quot; on him, so we had to postpone the install for another week or so. He finally showed up to install it, help arrived later to lift the window in and all was proceeding very nicely. He was putting up the inner trim boards and cut one about 2 foot too short. So the job was not completed. It took him a week to drop off another trim board so I could stain it, and we are still waiting (3 weeks) for the job to be finished. I'm sure it will look great when it's done, but for now, we have a very ugly looking side to a potentially beautiful window. I realize this is a minor detail, but in my opinion, the company should have put the completion of one job at the top of the list before more were started. I called the installer and made a point of saying I was not going to pay for the window till it was complete so I would appreciate it being done very soon, as I was sure the billing cycle would be starting anytime. Don't get me wrong, I love my windows, they are beautiful, but I just don't think the company or installer handled the situation in a very timely manner. He is very nice, a hard worker and does great work, but I feel the whole thing could have been handled better. The trim board was put up and looks great, but a few other things still needed to be done beofre we could call the job finished. On September 21, the window was finally completed. The last tiny piece was put in place. All in all, the window is just what we wanted, looks great and I'm sure it will last, but the length of time it took to get to this point was a little beyond what we would have hoped.