Despite checking references (homeowner and other contractors) and personally visiting other customers projects, this has been the worst home project experience of our lives. Trent Rozinek (Backyard Rewards) signed a contract with us on 5 July 2011 to build an in-ground swimming pool. As of May 20, 2012 we still have not received all of the equipment. We hired a general contractor to coordinate our build of the pool as we were also installing retaining walls and a patio. Trent would not communicate or follow-up with the general contractor unless we personally intervened and he would only communicate with us via text message or email (very rarely did we speak with him on the phone). Trent repeatedly missed his commitments on when he would show up to do work and always had an excuse for why he wasn't there. Although our signed contract with Backyard Rewards included the backfilling around the walls of our pool, Trent refused to perform the work. We had to pay a third party almost $2,000 additional to backfill the pool. After many weeks of delays we finally did get the basic pool installed and filled with water. Trent, however, could not deliver the automatic cover or any of the pool equipment that I had paid for (pump, heater, cholrinator, automatic cover, etc.). After multiple stories on why things were delayed we started calling the equipment suppliers directly and quickly discovered that our equipment was in stock, but Trent didn't have the money to pay for it. Fortunately, we hadn't paid Backyard Rewards all of the money for the pool so we paid the suppliers directly. This ended up costing us an extra $800 above the contract, but we were able to secure almost all of our equipment. We did not, however, receive the basketball and volleyball sports equipment packages that we had paid for. After repeated promises (and multiple excuses/stories/reasons) from Trent since September on when he was delivering the equipment we still do not have it. We have also learned that Trent issued bad checks to all of the subcontractors who worked on our project. If you are thinking of installing a pool, please do not use Backyard Rewards.