On my first visit to the company office, the staff discouraged me from even applying for their services. As they listed Trex fencing on their Website, I persisted and eventually got in touch by telephone with the owner who is also the estimator. He eventually gave me a rather outlandish estimate, but I wanted Trex, and they seemed to be the only show in town. I accepted their bid of $20,312.37. On my recommendation, they ordered the Trex through Home Depot. When it arrived and they delivered it, I got busy and cut all the pickets to length and fabricated the latticework that we wanted in the upper third of our six foot fence. Their crew arrived and removed the old fence. Later, they came back to set the posts over the previously existing irregularly spaced steel stub-posts from the old fence. After the concrete set up, they came back to install the fence. I had detailed, accurate plans that they largely ignored. Fortunately, I was present to keep them from straying too far. Still, they squandered material and made mistakes requiring extra work. I built-up the gate and installed it myself. I wired for the lighting, cut the posts to the right height, and installed the lighting and post caps. Notwithstanding that I cut every single picket, manufactured the latticework, installed the gate, post caps, wiring, and lighting, they took off only $937.49 from their original bid.