For years, we paid them about $25/month for alarm monitoring services. Then, I came to find out there are cheaper monitoring services available. Just Google "alarm monitoring" and you'll see ways you can have your system monitored for far less than $25/month. I asked APN if they could match some of the other competing alarm monitoring company's lower fees. They couldn't but came close so I decided to stick with them for a few more years. To get the lower monthly fee, I had to pay annually so I was essentially locking myself in for a year. Ok, so everything sounds good right? Well, it was until I decided that we didn't need to pay for monitoring services anymore because we simply didn't use the alarm system enough to justify it. When I called to end my service, I was informed that my contract had AUTOMATICALLY renewed for 5 YEARS! I said what? I didn't renew anything much less for 5 years. They said it was in the original contract. (please read the fine print) I said that was B.S. and after giving my money to them for about 8 years, they try to stick me with a bill to "buy out" the rest of my contract for 5 additional years. Can you believe that? All I was trying to do was terminate my service with them. To make a long story short, I had to hire a consumer lawyer to assist me with these chumps. Once they saw that I was not relenting and decided to fight them on it and was willing to take them to court, only then did they give up. So here's a summary. I think it's fair to have a contract for a certain period of time. In our case, the original contract was for 5 years which we satisfied and went beyond. it's typical for an alarm company to give you a cheap installation and make up for it with a long-term contract for monitoring services. That's were the money is made. However, who in the right mind would sign a contract if they knew it was going to renew for 5 years automatically? nobody of course. After you finish your 2 year term for your cell phone contract, do they automatically lock you in for another 2 years? no, you get to go month to month after that. If you get poor service, you can switch. However, APNs game is to lock you in for another 5 years and try to make you "buy out" the remainder of your renewal contract. It's very unsavory tactics. Unfortunately, alarm companies are famous for this. Some law firms have considered class action suits because it's such a widespread problem across the U.S. try to google it and you'll see. My advice is to decided whether you'll really use the alarm. In our case, we just never used it nearly enough to justify the cost. Also, make sure your contract does not have any automatic renewals. Some states have enacted legislation to protect consumers from these multi-year automatic renewals. Unfortunately, Hawaii does not have this legislation, so be aware. Read the contract before signing and specifically ask the sales agent if the contract automatically renews!